Thomas Krill
Ballston Lake
Summary
Proven Account Executive with a focus on client relationship building, pipeline management, and strategic thinking. Committed to driving customer satisfaction and optimizing service delivery.
Overview
38
38
years of professional experience
Work History
Account Executive
FedEx
Albany, NY
10.1994 - Current
- Developed and maintained strong client relationships to drive revenue growth.
- Led several OPCO teams to optimize service and enhance customer satisfaction.
- Conducted presentations to educate clients on services and solutions available through FedEx.
- Mentored new hires, assisting in professional development and improving team performance.
Account Executive
UPS
Albany, NY
05.1992 - 10.1994
- Managed client relationships, ensuring satisfaction and retention through proactive communication and support.
- Developed a solid pipeline of prospects through perseverance and strategic efforts.
- Provided superior customer satisfaction by conducting thorough needs assessments and delivering tailored solutions.
Operations Manager
UPS
Latham, NY
11.1988 - 09.1992
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Education
Bachelor of Science - Business Administration / Marketing
Siena College
Latham, NY05-1990
Skills
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
Accomplishments
5 time Presidents Club Winner
1 time Ambassadors Club winner
Timeline
Account Executive
FedEx
10.1994 - Current
Account Executive
UPS
05.1992 - 10.1994
Operations Manager
UPS
11.1988 - 09.1992
Bachelor of Science - Business Administration / Marketing
Siena College