Thomas Lane
Brookfield,CT
Overview
33
33
years of professional experience
Work History
Assistant Store Manager
Tractor Supply Company
New Milford, Connecticut
11.2019 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supported store operations and associate supervision in a fast-paced home improvement environment.
- Coached associates on customer service, sales, and store process standards.
- Managed opening and closing routines, cash handling, and daily store readiness.
- Coordinated inventory counts, stock replenishment, and receiving area organization.
- Monitored merchandising, planograms, and product displays across sales departments.
- Addressed customer concerns and resolved issues on the sales floor.
- Reinforced safety procedures, compliance standards, and loss prevention practices.
Service Manager
Lowe's
Scottsdale, AZ
01.2017 - 01.2019
- Managed Lowe's customer service desk and resolved associate and customer issues.
- Coached service associates on store policies, POS use, and guest support.
- Scheduled front-end coverage to support daily Lowe's store operations.
- Handled salaried manager duties to maintain operational continuity while working hourly.
Department Manager
Lowe's
Scottsdale, AZ
01.2013 - 01.2017
- Managed Lowe's department sales floor and daily associate task assignment.
- Trained associates on customer service, product knowledge, and store procedures.
- Monitored inventory levels and coordinated replenishment for Lowe's merchandise.
- Guided customers in selecting products across Inside Lawn & Garden, Outside Lawn & Garden, and Electrical Departments to enhance their shopping experience.
Department Manager
Lowe's
Danbury, CT
01.2009 - 01.2013
- Managed Lowe's sales floor department operations and associate coverage
- Coached associates on customer service, product knowledge, and selling techniques
- Merchandised product displays using planograms and store presentation standards
- Managed lumber and building materials inventory to maintain availability and accuracy for customer needs.
Head Cashier
Lowe's
Danbury, CT
01.2008 - 01.2009
- Supervised front-end cashiers and supported daily register coverage at Lowe's.
- Trained new cashiers on checkout, returns, and customer service procedures.
- Processed price overrides, voids, and register adjustments with store approval.
- Supervised 30 employees, ensuring compliance with sales and loss prevention protocols.
Assistant Store Manager
Home Depot
Danbury, CT
01.2003 - 01.2007
- Led team of 150 employees in managing operations, coordinating freight, implementing loss prevention strategies, and training staff.
- Supported store manager with daily Tractor Supply operations and team coordination.
- Coached associates on customer service, store standards, and safety procedures.
- Monitored inventory levels and replenished farm, ranch, and pet merchandise.
"Racetrack" (Floating) Manager
Home Depot
Danbury, CT
01.2003 - 01.2003
- Managed Home Depot store operations and coached associates on daily tasks
- Conducted regular store rounds to monitor compliance with company standards and maintain operational consistency and quality.
- Monitored inventory levels and coordinated replenishment for sales floor merchandise
- Supported customer service resolution and handled escalated store issues
Front End Manager
Home Depot
Danbury, CT
01.2002 - 01.2003
- Managed Home Depot front end cashier staffing and daily register coverage.
- Supervised customer service desk operations, returns, and problem resolution.
- Trained cashiers on POS procedures, payment handling, and service standards.
- Managed ~90 employees and conducted training sessions to enhance staff skills and knowledge.
Department Manager
Home Depot
Danbury, CT
01.1995 - 01.2002
- Oversaw paint departments and maintained quality standards for optimal product output.
- Managed sales floor operations in Lowe's department area
- Supervised associate schedules and daily task coverage
- Trained team members on Lowe's service standards and policies
Head Cashier
Home Depot
Danbury, CT
01.1994 - 01.1995
- Supervised front-end cashiers at Lowe's checkout lanes and self-checkout stations.
- Trained new cashiers on Lowe's register procedure and customer service standards.
- Managed 20 employees, coordinated customer flow at checkout, and performed daily accounting tasks.
- Balanced cash drawers and verified register funds during opening and closing shifts.
Night Crew/Cashier
Home Depot
Danbury, CT
01.1994 - 02.1994
- Processed customer purchases at Home Depot registers using point-of-sale systems.
- Handled cash, card, and mobile payments following store procedures.
- Scanned merchandise and applied pricing, discounts, and promotions accurately.
- Coordinated freight distribution, unpacking, and shelving to ensure store readiness for next day's operations.
Education
High School Diploma -
Brookfield High School
Brookfield, CTSkills
- Store Management
- Invent Budgeting ment
- Sales
- Customer Service
- Retail Sales
- Merchandise Planning
- Visual Merchandising
- Planogram execution
- Loss Prevention
- Shrinkage
- Management
- Scheduling
- Staffing
- Employee Training
- Coaching
- Management
- Leadership
- Operations management
- Team development
- Interpersonal Skills
- Building Relationships
- Industry Knowledge
- Marketing
- Delegation
- Team development
Timeline
Assistant Store Manager
Tractor Supply Company
11.2019 - Current
Service Manager
Lowe's
01.2017 - 01.2019
Department Manager
Lowe's
01.2013 - 01.2017
Department Manager
Lowe's
01.2009 - 01.2013
Head Cashier
Lowe's
01.2008 - 01.2009
"Racetrack" (Floating) Manager
Home Depot
01.2003 - 01.2003
Assistant Store Manager
Home Depot
01.2003 - 01.2007
Front End Manager
Home Depot
01.2002 - 01.2003
Department Manager
Home Depot
01.1995 - 01.2002
Head Cashier
Home Depot
01.1994 - 01.1995
Night Crew/Cashier
Home Depot
01.1994 - 02.1994
High School Diploma -
Brookfield High School