Thomas LARUSSA
Semi-Retired
Somersville,CT
Summary
Adept at driving customer satisfaction and operational excellence, I leveraged my problem-solving skills and rapport-building ability at RYCA LLC to enhance service quality.
My tenure at Amazon and Ace Hardware showcases a proven track record in customer relations and inventory management, underscoring my flexible approach and commitment to results.
I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Service Technician
RYCA LLC
06.2019 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
Home Services Technician
Amazon
04.2017 - 08.2019
- Assembled products customers purchased online that they did ot wish to assemble themselves. Products ranged from gas grills, exercise equipment and furniture.
- Supported business growth through diligent completion of assigned tasks, resulting in positive customer feedback and referrals.
- I had a verifiable 5 star rating before the program was closed due to COVID.
- Developed long-lasting relationships with some clients through relationships that I developed.
Store Manager
Ace Hardware
01.2014 - 02.2017
- Accountable for all daily store operations as well as P&L performance.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Responsible for hiring, training and mentoring new staff members.
Education
Associates in Science - Accounting
Springfield Technical Community College
Springfield, MASkills
- Work with Minimal Supervision
- Punctual and Reliable
- Flexible and Adaptable
- Problem and Issue Resolution
- Professional and Courteous
- Rapport Building
- Customer Relations
Accomplishments
Awarded The Home Depot, Northern Division FIRST Presidential Award for Customer Service.
Awarded Home Depot Gold Pro Champion Badge for Sales.
Awarded numerous Home Depot customer service badges for going above and beyond.
Timeline
Service Technician
RYCA LLC
06.2019 - Current
Home Services Technician
Amazon
04.2017 - 08.2019
Store Manager
Ace Hardware
01.2014 - 02.2017
Associates in Science - Accounting
Springfield Technical Community College
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