Thomas Lynch Jr
Twentynine Palms,CA
Summary
Actionable Public Safety Dispatcher with [Number] years of experience diligently responding to both emergency and non-emergency calls with immediacy and sympathetic conciliation. Calm despite adversity, employing pragmatic thinking to emotionally driven scenarios and coaching citizens through pivotal experiences. Swift public-facing employee effective in connecting callers to necessary services without delay.
Overview
5
5
years of professional experience
Work History
Public Safety Dispatcher
Combat Center Fire Department
01.2023 - Current
- Issued local watches and warnings to public in response to inclement weather conditions received from National Weather Service.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Requested law enforcement, fire and ambulance services for emergency calls.
- Used specialized software to track and maintain case incident numbers and logs.
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
- Assisted callers in emergency situations with appropriate information and support.
Alarm Monitor
MCAGCC Provost Marshalls Office
03.2022 - 01.2023
- Used [Software] to document information and maintain forms, logs and records for emergency calls.
- Recorded dates, times, destinations and types of calls or messages received and transmitted, using [Software].
- Provided verbal assistance to customers to resolve issues regarding basic system operation and maintenance.
- Contacted external agencies such as paramedic, fire, ambulance and police services to handle critical incidents.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Senior Sales Associate
Marine Corps Community Services
10.2020 - 04.2022
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
Education
Bachelor of Science - Health Information Management
Western Governors University
Salt Lake City, UT05-2028
Skills
- Proficient in [software]
- Highly effective communication
- Records management
- Radio communications
- Technical aptitude
- Emergency call response
- Stress tolerance
- Crisis intervention
Timeline
Public Safety Dispatcher
Combat Center Fire Department
01.2023 - Current
Alarm Monitor
MCAGCC Provost Marshalls Office
03.2022 - 01.2023
Senior Sales Associate
Marine Corps Community Services
10.2020 - 04.2022
Bachelor of Science - Health Information Management
Western Governors University
Similar Profiles
Michael WoodsMichael Woods
Fire Protection at Naval Construction Battalion Center Gulfport Fire DepartmentFire Protection at Naval Construction Battalion Center Gulfport Fire Department
Shelby WardellShelby Wardell
Volunteer at Valley Center Fire DepartmentVolunteer at Valley Center Fire Department
Diosha MillerDiosha Miller
Information Technology Technician at U.S. Army Futures Command Combat Capabilities Development Command (DEVCOM) C5ISR CenterInformation Technology Technician at U.S. Army Futures Command Combat Capabilities Development Command (DEVCOM) C5ISR Center
Kelsey Edens RNKelsey Edens RN
Certified Nursing Assistant at Green Lea ManorCertified Nursing Assistant at Green Lea Manor
William SmithWilliam Smith
Field Medical Service Technician at US NavyField Medical Service Technician at US Navy