Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Lynch Jr

Twentynine Palms,CA

Summary

Actionable Public Safety Dispatcher with [Number] years of experience diligently responding to both emergency and non-emergency calls with immediacy and sympathetic conciliation. Calm despite adversity, employing pragmatic thinking to emotionally driven scenarios and coaching citizens through pivotal experiences. Swift public-facing employee effective in connecting callers to necessary services without delay.

Overview

5
5
years of professional experience

Work History

Public Safety Dispatcher

Combat Center Fire Department
01.2023 - Current
  • Issued local watches and warnings to public in response to inclement weather conditions received from National Weather Service.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
  • Requested law enforcement, fire and ambulance services for emergency calls.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
  • Assisted callers in emergency situations with appropriate information and support.

Alarm Monitor

MCAGCC Provost Marshalls Office
03.2022 - 01.2023
  • Used [Software] to document information and maintain forms, logs and records for emergency calls.
  • Recorded dates, times, destinations and types of calls or messages received and transmitted, using [Software].
  • Provided verbal assistance to customers to resolve issues regarding basic system operation and maintenance.
  • Contacted external agencies such as paramedic, fire, ambulance and police services to handle critical incidents.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.

Senior Sales Associate

Marine Corps Community Services
10.2020 - 04.2022
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Informed customers of promotions to increase sales productivity and volume.

Education

Bachelor of Science - Health Information Management

Western Governors University
Salt Lake City, UT
05-2028

Skills

  • Proficient in [software]
  • Highly effective communication
  • Records management
  • Radio communications
  • Technical aptitude
  • Emergency call response
  • Stress tolerance
  • Crisis intervention

Timeline

Public Safety Dispatcher

Combat Center Fire Department
01.2023 - Current

Alarm Monitor

MCAGCC Provost Marshalls Office
03.2022 - 01.2023

Senior Sales Associate

Marine Corps Community Services
10.2020 - 04.2022

Bachelor of Science - Health Information Management

Western Governors University