THOMAS LYONS
Boynton Beach,FL
Summary
Admissions leader with over 5 years of experience in behavioral health, specializing in high-volume admissions, team leadership, and client engagement. Proven track record of driving census growth, optimizing intake processes, and building strong referral pipelines while maintaining compliance and clinical integrity.
Overview
12
12
years of professional experience
Work History
Director of Admissions
Compassion Behavioral Health
Hollywood, FL
01.2022 - Current
- Supervised admissions team, ensuring responsiveness to inquiries and proper follow-up
- Reviewed pre-assessments for clinical appropriateness and accuracy before submission
- Trained new hires on admissions protocols, systems, and client communication
- Monitored call metrics and performance to improve team efficiency
- Managed daily admissions operations, ensuring efficient handling of inbound leads and pre-assessments
- Increased admissions conversion rates through process improvements and team coaching
- Oversaw VOB workflows and ensured timely, accurate communication with clients and families
- Partnered with business development to strengthen referral relationships and improve lead quality
- Maintained compliance with all regulatory and clinical admission standards
- Drive census growth through admissions strategy, referral development, and conversion optimization
- Lead and manage admissions team performance, including training, accountability, and KPI tracking
- Collaborate with clinical, business development, and executive teams to align admissions with program capacity and patient needs
Admissions Coordinator
Compassion Behavioral Health
Hollywood, FL
06.2021 - 01.2022
- Handled intake calls, completed pre-assessments, and guided prospective clients and families through the early stages of the admissions process.
- Verified insurance benefits, documented key client information, and coordinated next steps with urgency and professionalism.
- Provided consistent support to clients seeking treatment while ensuring clear communication and accurate data entry throughout intake.
Server
Benny’s On The Beach
10.2019 - 04.2021
- Greeted customers
- Took customers food and beverage orders
- Delivered a memorable dining experience
- Assisted with the tidying of tables, clearing leftovers and kept the dining area neat and pleasant
- Opened and closed the restaurant
Case Manager
SoHo Wellness Initiative
08.2016 - 01.2017
- Performed admissions protocol
- Completed pre-assessments for incoming clients
- Received live VOB’s and updated Zen information
- Facilitated groups
- Completed group notes and individual progress notes for each client
- Concluded client’s treatment with appropriate discharge plans for continuum of care
Director of Operations
Living Right Sober Homes
08.2014 - 08.2016
- Oversaw intake process and discharge protocol
- Oversaw multiple house managers progress for multiple properties
- Kept up with joint commission & FARR standards
- Directed the alumni program
- Developed 12 step-based meetings as well as events for alumni
Education
Regents Diploma - undefined
New Dorp High School
01.2007
Skills
Admissions Strategy & Conversion Optimization
Team Leadership & Staff Development
Behavioral Health Intake & Pre-Assessments
Insurance Verification & VOB Processing
CRM Systems (Salesforce, CTM)
Client Engagement & Relationship Building
Regulatory Compliance
Timeline
Director of Admissions
Compassion Behavioral Health
01.2022 - Current
Admissions Coordinator
Compassion Behavioral Health
06.2021 - 01.2022
Server
Benny’s On The Beach
10.2019 - 04.2021
Case Manager
SoHo Wellness Initiative
08.2016 - 01.2017
Director of Operations
Living Right Sober Homes
08.2014 - 08.2016
Regents Diploma - undefined
New Dorp High School