Results-oriented Account Manager with demonstrated success in client relationship management and contract renewals, achieving long-term partnerships through effective communication and trust-building. Experienced in marketing and sales, contributing to new business development while training staff on software implementations and policy understanding. As Director of Admissions, collaborated with healthcare providers to enhance community healthcare services, ensuring optimal patient care.
Overview
10
10
years of professional experience
Work History
Director of Admissions
Chase City Health & Rehab Center
Chase City, Virginia
09.2025 - Current
Managed team of admissions coordinators to ensure timely application processing.
Evaluated prospective residents' needs to provide personalized admission plans.
Facilitated communication between families and clinical staff during admissions process.
Collaborated with healthcare providers to streamline patient intake processes.
Analyzed market trends to enhance outreach efforts and improve visibility.
Organized community events to promote Chase City Health & Rehab Center services.
Fiscal Tech Sr
Virginia Department of Corrections
South Boston, Virginia
01.2023 - 09.2025
I am engaged in auditing and preparing fiscal documents for accuracy, completeness, and conformity with established procedures.
Preparing, documenting, and processing financial transactions, including Agency-to-Agency transfers, travel vouchers/reimbursements, funeral transport calculations, and voyager card reimbursements, are undertaken following the Virginia Prompt Payment Act.
Preparing, documenting, and processing financial transactions, including Agency-to-Agency transfers, travel vouchers/reimbursements, funeral transport calculations, and voyager card reimbursements, is undertaken following the Virginia Prompt Payment Act.
Maintained accurate financial records and documentation for audits.
This position taught me budgeting, projection for fiscal year, procurement, and fixed assets auditing.
Executed financial transactions related to inmate accounts and facility budgets. for inmate accounts and facility budgets.
Processed fiscal transactions for inmate accounts and facility budgets.
Coordinated with vendors to resolve billing discrepancies and inquiries.
Managed data entry in financial systems to ensure accuracy and reliability.
Finally, I oversee Interagency billing preparation and mailing for miscellaneous supplies received from other State Agencies.
This position taught me budgeting, projection for fiscal year, procurement, and fixed assets audit.
Customer Engagement Director
Gloster America
01.2021 - 01.2023
Managed the Account Management Department and ensured accurate order entry into Business Central.
Managed product availability and ensured swift delivery through streamlined shipping processes.
Strengthened team management skills, optimized warehouse procedures, and improved communication with diverse groups across America and internationally.
Regional Account Manager
Neil Medical Group
01.2017 - 01.2021
I led customer relations, sales, and account management, overseeing fifteen nursing facilities across Virginia and North Carolina.
Transitioned from quality assurance to account management, enhancing client relationships and service delivery.
I addressed facilities' needs through medication management, eMAR training, and offering CPR instruction and DME assistance.
I conducted random audits of medication storage to support successful state surveys.
Aided consultant pharmacists with medication regimen reviews and supported current contracts while pursuing new business opportunities through marketing efforts at trade shows and events.
With this position, I was able to learn so much about Account Management, client support, audit regulations which I used to grow in the industry.
Gained extensive knowledge in account management, client support, and audit regulations, contributing to professional growth in the healthcare industry.
Associate Director of Admissions & Operations at Florida Education InstituteAssociate Director of Admissions & Operations at Florida Education Institute