Thomas Martins Da Silva

• Assisted passengers with check-in procedures, enhancing overall efficiency and ensuring a smooth travel experience.
• Coordinated baggage handling and tracking, minimizing lost luggage incidents and improving customer satisfaction.
• Provided information on flight schedules and gate changes, facilitating timely communication and customer awareness.
• Supported ticketing operations by verifying passenger documentation, enhancing compliance with airline regulations and safety protocols.
• Managed the boarding process, ensuring timely departures and maintaining a positive atmosphere for travelers.
• Trained new staff on customer service protocols, fostering a knowledgeable team to enhance passenger interactions.
• Checked in passengers, assigned seats, and issued boarding passes.

Helped with baggage carrying and putting on the belt as a potter.

Also worked as a ramp agent/bag room for the same airline