Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas McDaniel II

Jonesboro,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Business Owner

Ace Klub Productions, LLC
03.2019 - Current
  • Promoted business via social media to generate leads and maximize brand identity.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Digitally edited photos to enhance appearance.
  • Took photos from different angles and perspectives to capture perfect images.
  • Planned and prepared for on-location and studio shoots.
  • Photographed high-quality images for various print and digital projects.
  • Managed video shoots, set teams and performers while creating work schedules and operating production equipment.

Social Media Manager

Looks Good On You, INC
06.2015 - Current
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Substitute Teacher

Cumberland County Schools
02.2013 - 03.2015
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Supervised lunchroom and recess activities.
  • Provided instruction for students in core subject areas.

Sales Consultant

Crown Ford
11.2011 - 12.2012
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products.

Education

Bachelor of Science - Psychology

Fayetteville State University
Fayetteville, NC
12.2010

Skills

  • Attention to Detail
  • Verbal and Written Communication
  • Coaching and Mentoring
  • Employee Motivation and Performance
  • Sales Strategies
  • POS Systems Expertise
  • Store Maintenance
  • Membership Inquiries and Renewals
  • Sales Contracts
  • Customer Service and Assistance

Timeline

Business Owner

Ace Klub Productions, LLC
03.2019 - Current

Social Media Manager

Looks Good On You, INC
06.2015 - Current

Substitute Teacher

Cumberland County Schools
02.2013 - 03.2015

Sales Consultant

Crown Ford
11.2011 - 12.2012

Bachelor of Science - Psychology

Fayetteville State University
Thomas McDaniel II