Thomas McDaniel II
Jonesboro,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Business Owner
Ace Klub Productions, LLC
03.2019 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Planned and prepared for on-location and studio shoots.
- Photographed high-quality images for various print and digital projects.
- Managed video shoots, set teams and performers while creating work schedules and operating production equipment.
Social Media Manager
Looks Good On You, INC
06.2015 - Current
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Substitute Teacher
Cumberland County Schools
02.2013 - 03.2015
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Provided instruction for students in core subject areas.
Sales Consultant
Crown Ford
11.2011 - 12.2012
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
Education
Bachelor of Science - Psychology
Fayetteville State University
Fayetteville, NC12.2010
Skills
- Attention to Detail
- Verbal and Written Communication
- Coaching and Mentoring
- Employee Motivation and Performance
- Sales Strategies
- POS Systems Expertise
- Store Maintenance
- Membership Inquiries and Renewals
- Sales Contracts
- Customer Service and Assistance
Timeline
Business Owner
Ace Klub Productions, LLC
03.2019 - Current
Social Media Manager
Looks Good On You, INC
06.2015 - Current
Substitute Teacher
Cumberland County Schools
02.2013 - 03.2015
Sales Consultant
Crown Ford
11.2011 - 12.2012
Bachelor of Science - Psychology
Fayetteville State University
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