THOMAS M. CHATFIELD
Port Saint Lucie,USA
Summary
Dedicated individual seeking a position that encourages professional development and allows for application of existing abilities alongside acquisition of new skills
Overview
26
26
years of professional experience
Work History
Account Manager
Keurig Dr Pepper, Inc.
Ft. Pierce, FL
10.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Engaged with customers to gather feedback on product selection and store layout, incorporating insights into merchandising decisions.
- Monitored competitor activity, adapting strategies to maintain competitive advantage.
Merchandiser/Sales
Coca-Cola Beverages Florida
Ft. Pierce, FL
09.2016 - 10.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Assistant Store Manager
Walgreens
01.2007 - 01.2016
- Second in command with main control over general staff. Control over vendor orders, scheduling and receiving deliveries. Highly knowledgeable of planograms and merchandising. Focus on cash handling practices, inventory management and sales.
Warehouse
Walmart
01.2006 - 01.2007
- Hired for Shipping department. Loaded 18 foot trailers of single packages from a conveyor belt as well as pallets with a pallet jack, both manual and power.
Photo Tech
Walgreens
01.2005 - 01.2006
- Focused mainly on photo services for customers but worked in the liquor store as well as the general check out area and merchandising and stocking in both the main stores and the liquors stores.
Head Projectionist
Destinta Movie Theaters
01.2000 - 01.2005
- Breakdown and building of incoming and outgoing movie films. Maintenance, cleaning and repair of projectors and film and sound maintenance. Ensured ordering and placement of promotional material. Leader of a team of 3-4 other employees. General help on floor and security.
Education
High School - General Studies
Cornwall Central High School
Cornwall, NYSkills
- Leadership skills with communication expertise
- Detail-oriented with time sensitivity focus
- Merchandising, inventory, and sales forecasting experience
- Money handling including reports reconciliation
- Strong interpersonal relations with customers and employees
- Knowledgeable in store net and Telzon operations
- Customer service proficiency for satisfaction improvement
- Account management with strategic oversight capabilities
- Collaboration within teams for effective outcomes
- Client relationship enhancement strategies
- Goal-oriented sales development initiatives
- Project management with performance goals focus
- Issue resolution for client satisfaction
- Networking for relationship building
- Training teams for improved performance
Timeline
Account Manager
Keurig Dr Pepper, Inc.
10.2021 - Current
Merchandiser/Sales
Coca-Cola Beverages Florida
09.2016 - 10.2021
Assistant Store Manager
Walgreens
01.2007 - 01.2016
Warehouse
Walmart
01.2006 - 01.2007
Photo Tech
Walgreens
01.2005 - 01.2006
Head Projectionist
Destinta Movie Theaters
01.2000 - 01.2005
High School - General Studies
Cornwall Central High School