Thomas McMichael
Lyndhurst,OH
Summary
A devoted, innovative, and magnanimous leader with an extensive background in personal development, problem solving and conflict resolution for over ten years. Adaptable, comprehensive and readily inclusive skills to extend the mission of service centered support within an educational, medical or corporate centered environment.
Overview
12
12
years of professional experience
Work History
Mortgage Loan Officer
Rocket Mortgage
01.2024 - Current
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Title Coordinator
Ohio Real Title
02.2022 - 07.2023
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Communicated with customers to resolve common title issues.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and county regulations.
Health Unit Coordinator
Cleveland Clinic
11.2016 - 01.2022
- Drafting letters and other documents, such as nursing assignment for staff and medical practitioners.
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Manage and maintain patient medical history including confidentiality, prescriptions, doctor's orders, admission and discharge records.
Call Center/Sales Representative
Time Warner Cable/Direct TV/S&P Data
01.2014 - 10.2016
- Addressed and resolved customer product complaints empathetically and professionally.
- Defused volatile customer situations calmly and courteously.
- Managed over 50 calls daily, effectively and efficiently in a complex, fast-paced and challenging call center environment.
Bank Teller
PNC Bank
01.2013 - 01.2014
- Assessed clients' financial situations to develop strategic financial planning solutions.
- Extensive money handling; over $200,000 weekly.
Education
Bachelor of Science - Human Development
The Pennsylvania State University
2020
Associate of Arts - Liberal Arts
Cuyahoga Community College
2012
High School Diploma -
Collinwood High School
2007
Clubs and Affiliations
Penn State
Basketball, Dean's List, Lion Ambassador, Student Government
Cuyahoga Community College
Basketball, Student Ambassador, Student Government
Collinwood
Baseball, C.A.S.I. (Combative and Strategic Intelligence), Chess Club, Cross-Country, Honor Roll, Teaching Thematics, Track, Wrestling
Timeline
Mortgage Loan Officer
Rocket Mortgage
01.2024 - Current
Title Coordinator
Ohio Real Title
02.2022 - 07.2023
Health Unit Coordinator
Cleveland Clinic
11.2016 - 01.2022
Call Center/Sales Representative
Time Warner Cable/Direct TV/S&P Data
01.2014 - 10.2016
Bank Teller
PNC Bank
01.2013 - 01.2014
Bachelor of Science - Human Development
The Pennsylvania State University
Associate of Arts - Liberal Arts
Cuyahoga Community College
High School Diploma -
Collinwood High School