Thomas McShane
Palm Coast,FL
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
23
23
years of professional experience
Work History
Server
Polite Pig
05.2021 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Bar Louis
05.2015 - 02.2020
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Bahama Breeze
05.2001 - 03.2015
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Science - Optics
University of Rochester
Rochester, NYSkills
- Strong Work Ethic
- Exceptional customer service
- High-volume dining
- Point of sale operation
- Hospitality service expertise
- Reliable and Responsible
Timeline
Server
Polite Pig
05.2021 - 06.2024
Server
Bar Louis
05.2015 - 02.2020
Server
Bahama Breeze
05.2001 - 03.2015
Bachelor of Science - Optics
University of Rochester
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