Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas McShane

Palm Coast

Summary

Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Overview

21
21
years of professional experience

Work History

Server

Miller's Ale House
Palm Coast
08.2024 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Trained new employees on restaurant procedures and plating techniques.

Server

The Polite Pig
Disney Springs, Orlando
05.2021 - 06.2024
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Resolved customer complaints in a polite manner according to company policy.
  • Greeted customers, answered questions and recommended specials to increase profits.

Server

Bar louis
Milford
05.2015 - 02.2020
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Ensured that the dining area was properly set up with clean linens, silverware, and glassware.

Server

Bahama Breeze
Orlando
05.2004 - 03.2015
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Developed training materials for new employees on restaurant policies, procedures, and standards.
  • Attended meetings to learn and share information and find ways to enhance customer dining experience.

Education

Bachelor of Science - Optics

University of Rochester
Rochester, NY
06-1999

Skills

  • Exceptional customer service
  • Positive and professional
  • High volume dining
  • Point of sale (POS) system operations
  • Employee training
  • Hospitality service expertise

Timeline

Server

Miller's Ale House
08.2024 - Current

Server

The Polite Pig
05.2021 - 06.2024

Server

Bar louis
05.2015 - 02.2020

Server

Bahama Breeze
05.2004 - 03.2015

Bachelor of Science - Optics

University of Rochester

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