Thomas Medina
Warm Springs
Summary
Proven ability to excel in fast-paced environments while adapting to last-minute changes. Consistently recognized for high-quality work and efficiency under pressure. Strong track record of meeting tight deadlines and exceeding performance expectations.
Overview
2
2
years of professional experience
Work History
black jack dealer
Indian Head Casino
Warm Springs
12.2025 - Current
- Dealt Blackjack cards to players, ensuring smooth gameplay in fast-paced casino environment.
- Maintained accurate chip counts and tracked player bets to support fair play and enhance game integrity.
- Performed chip exchanges and payouts accurately according to established procedures.
- Provided excellent customer service to create memorable experiences for guests at gaming tables.
- Engaged players with friendly conversation to create a welcoming atmosphere.
- Collaborated with team members to ensure smooth operations during peak hours.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
Workforce business Administrator
Warm Springs Community Action Team
Warm Springs
02.2025 - Current
- Proposed and implemented innovative solutions, resulting in improved team performance and outcomes.
- Assessed customer needs through active listening and engagement.
- Managed customer inquiries and provided effective solutions, boosting overall satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted small business clients with financial planning and budgeting strategies.
- Analyzed client needs and provided tailored solutions for business growth.
- Facilitated training sessions on business management tools and software applications.
- Developed marketing materials to promote client services and increase visibility.
- Managed inventory levels and ordered supplies to maintain operational efficiency.
- Built relationships with entrepreneurs to foster community engagement and support networks.
- Facilitated engaging workshops to promote personal development among youth participants.
- Organized community outreach events, fostering stronger relationships with local organizations.
Gaming Commission
Confederated Tribes Of Warm Springs
Warm Springs
10.2023 - 02.2025
- Monitored gaming operations, ensuring adherence to regulations and tribal policies to maintain integrity.
- Monitored gaming activities to ensure compliance with state laws and regulations.
- Conducted audits of gaming establishments, verifying compliance with laws and regulations to uphold standards.
- Collaborated with stakeholders to develop and implement gaming policies and procedures.
- Investigated complaints and disputes related to gaming activities and player conduct.
- Reviewed audits and reports, identifying improvement opportunities to enhance gaming operations.
- Assisted in licensing processes for gaming vendors and operators within the jurisdiction.
- Conducted background checks on applicants for licensure.
Education
High School Diploma -
Madras High
Madras, OR06-2000
Fire Science
Central Oregon Community College
Bend, ORSkills
- Card dealing
- Chip handling
- Game rules understanding
- Regulatory compliance
- Cash handling
- Customer service
- Inventory management
- Problem solving
- Conflict resolution
- Team collaboration
- Active listening
- Stress management techniques
Timeline
black jack dealer
Indian Head Casino
12.2025 - Current
Workforce business Administrator
Warm Springs Community Action Team
02.2025 - Current
Gaming Commission
Confederated Tribes Of Warm Springs
10.2023 - 02.2025
High School Diploma -
Madras High
Fire Science
Central Oregon Community College