THOMAS M. HAWKINS
Pineville,NC
Overview
17
17
years of professional experience
Work History
Leasing Consultant
Heritage Park Apartments
Charlotte, NC
10.2016 - 08.2017
- Handling Delinquent Calls. Collecting Rents, Conducting move in walk through. Updating waiting list. Assist in conducting monthly meetings t after hours for resident’s staff. Assist with ground control as well.
Account Manager
Mecklenburg Roofing
Charlotte
01.2011 - 08.2016
- Marketing agent contact manufacturing plants and large corporations on cold calling basis to see if we can provide our commercial and industrial roofing services. My responsibility was to contact 120 employers daily to provide my sales staff with leads. My sales staff would then meet with employer and provide quotes and estimates for repairs or new roofs.
Collection Agent
Washing Mutual
Florence, SC
01.2007 - 01.2011
- Handled Delinquent and past due accounts, would work with customer and come with strategy’s to get account current. Handle busy phone line systems as well as cold calling and home visits.
Customer Service/Relationship Management
Seaboard Trust and Bank
Florence, SC
11.2000 - 12.2006
- Provide responsive customer service in-bound call center. Resolve billing issues, account changes, resolve technical issues. Handled busy multi phone line system.
Education
3 Years at College or a Technical or Communications University SC Vocational School
Winthrop Rock hill
Skills
- Customer service
- Fair housing regulations
- Building rapport
- Fair housing policies
Timeline
Leasing Consultant
Heritage Park Apartments
10.2016 - 08.2017
Account Manager
Mecklenburg Roofing
01.2011 - 08.2016
Collection Agent
Washing Mutual
01.2007 - 01.2011
Customer Service/Relationship Management
Seaboard Trust and Bank
11.2000 - 12.2006
3 Years at College or a Technical or Communications University SC Vocational School
Winthrop Rock hill