Thomas Miller
Lebanon,PA
Summary
Hardworking and reliable Fire Police Officer with strong ability in traffic and crowd control. Offering knowledge and experiance. Highly organized, proactive and punctual with team-oriented mentality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
President
S & I Electric Inc
Annville, PA
10.2017 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with staff members to ensure operational efficiency of the organization.
- Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
- Performed electrical work in residential and commercial settings
Fire Police Officer
Schaefferstown Volunteer Fire Company
Schaefferstown, PA
06.2011 - Current
- Responsible for traffic and pedestrian/crowd control
- Develop traffic routing plans
- Work with local/state police in traffic safety and control
- Supervise and assist other Fire Police Officers
Education
Associate of Arts - Criminal Justice
University of Phoenix
Phoenix, AZ10-2013
Skills
- Strategic Planning
- Operations Management
- Operational Excellence
- Event Planning
- Infrastructure Planning
- Staff Training
- Quality Assurance
- Risk Mitigation
Certification
- Sworn Fire Police Officer
Timeline
President
S & I Electric Inc
10.2017 - Current
Fire Police Officer
Schaefferstown Volunteer Fire Company
06.2011 - Current
Associate of Arts - Criminal Justice
University of Phoenix
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