Thomas Miskey
Los Angeles,CA
Summary
Successful Pharmacy Technician bringing 2+ years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse. Familiarity with retail operations and pharmacy procedure.
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I am detail-oriented, attentive and dedicated to providing exceptional customer service. I am open to learning new experiences and am willing to do any jobs or tasks assigned to me. My schedule is flexible and I would be open to work Mon-Sat.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreen's Pharmacy
Los Angeles, CA
09.2021 - Current
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Answered telephones to respond to questions or requests.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Customer Service Associate
Walgreens
Pasadena, CA
05.2021 - 07.2021
- Greeted customers at the register through friendly communication.
- Assisted customers in making payments on accounts and setting up payment plans.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Pharmacy Intern
Ramona Pharmacy
Monterey Park, CA
03.2020 - 06.2021
- Fill & ship online merchandise orders.
- Read & respond to customer email.
- Manage drug inventory.
- Handle online advertising.
- Update and manage online store.
- Organize files.
- Stock shelves with products.
Volunteer
MADE by DWC
Los Angeles, CA
09.2017 - 12.2018
- Kept facilities organized, clean and well-maintained to best meet program needs.
- Manufactured product.
- Organized store inventory.
- Helped train new program participants.
- Assisted with organization and preparation of retail sales.
Education
Bachelor of Arts - Game Design
Sheridan College
ON, CanadaSkills
- Customer Service
- Pharmacy Operations
- Verifying Orders
- Computer proficient
- Patient Profile Setup
- Organizational skills
- Store maintenance
- Inventory Management
Certification
PTCB Certification
Certification Number
30115579
Pharmacy Technician License
Registration Number
TCH 185784
Timeline
Pharmacy Technician
Walgreen's Pharmacy
09.2021 - Current
Customer Service Associate
Walgreens
05.2021 - 07.2021
Pharmacy Intern
Ramona Pharmacy
03.2020 - 06.2021
Volunteer
MADE by DWC
09.2017 - 12.2018
Bachelor of Arts - Game Design
Sheridan College