Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Thomas Mitchell

Mesa,AZ

Summary

Experienced in sales, management, and customer service with a proven track record of meeting and exceeding set metric goals. Known for being a fast learner with excellent communication skills and leadership experience.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Overnight Modular Team Associate

Walmart
10.2024 - Current
  • Enhanced store presentation by diligently organizing and setting up merchandise displays.
  • Identified opportunities for improvement in product placement, resulting in more visually appealing displays that attracted customer attention.
  • Showcased strong problem-solving abilities when faced with unexpected challenges during modular resets, devising effective solutions to complete tasks on time.
  • Collaborated effectively with management and team members, fostering positive working relationships that contributed to overall store success.
  • Utilized various tools such as pallet jacks and hand trucks for the safe transport of merchandise throughout the store.
  • Assisted in training new team members, providing guidance and support to help them quickly acclimate to the Overnight Modular Team Associate role.
  • Streamlined product shelving processes for improved efficiency and time management.

Supervisor

Ecoshield Pest Solutions
07.2021 - 12.2023
  • Focused on protecting and maintaining an unmatched culture. I was in charge of a team of anywhere from 10 - 20 retention agents. I reviewed calls, maintained KPIs, did audits, trained on empathy, enforced policies, logged HR files, disciplinary actions and much more.

BDC Sales Representative

Nissan
05.2021 - 07.2021
  • Started as BDC for the service department. Booking service appointments and giving information when requested. Was promoted to BDC Sales the very next month. I went from calling and getting customers in for service to calling international leads and getting customers in for cars.

Sales Associate

Conn's Home Plus
09.2018 - 02.2019
  • I hold the position of Electronic Specialist. On top of managing my own area of the store I also train other sales associates on product knowledge and sales techniques. I bonus more often than not. Quickly acquire product knowledge and utilize top notch customer service. Used to making sales calls & converting lookers into buyers.

Retail Sales Associate

Ashley Furniture Homestore
03.2016 - 07.2018
  • Demonstrating the value of each piece of furniture/Mattress. A moderate understanding of percentages and mathematics, computer programs & excellent people skills. Top notch customer service.
  • Won several awards over the span of a year for top sales, highest margin, bedding numbers, highest furniture protection etc...

Carpenter Apprentice

J&M Custom Millwork
02.2010 - 01.2014
  • Helped with kitchen, living room, bathroom tear outs & installs. Work encompassed tile, countertop, cabinets, dry wall, electrical work, plumbing etc... Basic understanding of power tools as well.

Education

High school or equivalent - undefined

Skills

  • Microsoft Office, POS 9, Profit (4 years)
  • Customer Service
  • Microsoft Office
  • Retail
  • Inventory
  • Sales

Certification

Driver's license

Additional Information

  • Trouble shooting various devices.
  • Set-up and installation of various Televisions, mobile devices & audio devices.
  • Teaching others the ins & outs of said devices.
  • Customer service.
  • Common sense.
  • Time management.
  • Multitasking.
  • The ability to see a task to completion.
  • Team oriented.
  • The ability to follow orders correctly.
  • Self taught through research.
  • Leadership Skills.

Timeline

Overnight Modular Team Associate

Walmart
10.2024 - Current

Supervisor

Ecoshield Pest Solutions
07.2021 - 12.2023

BDC Sales Representative

Nissan
05.2021 - 07.2021

Sales Associate

Conn's Home Plus
09.2018 - 02.2019

Retail Sales Associate

Ashley Furniture Homestore
03.2016 - 07.2018

Carpenter Apprentice

J&M Custom Millwork
02.2010 - 01.2014

High school or equivalent - undefined

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Thomas Mitchell