Bryan Valentin-Moreno
Fitchburg,MA
Summary
Detail-oriented merchandising professional with expertise in store zoning and replenishment. Skilled in verifying item placement, organizing inventory flow, and maintaining clean sales environments. Proficient in assisting customers with inquiries and managing cash transactions, contributing to enhanced operational efficiency.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Overnight Modular Team Associate
Walmart
Fitchburg, MA
10.2022 - Current
- Reset overnight merchandise using Walmart modular plans and shelf labels.
- Verify item placement against Walmart planograms and modular changes.
- Stock freight onto shelves following store zoning and facing standards.
- Organize pallets and carts for efficient overnight floor flow.
- Inspect shelves for missing tags, damaged products, and misplaced items.
- Clean sales aisles and remove debris before store opening.
- Move merchandise safely using pallet jacks and stocking equipment.
- Checked expiration dates on food products before restocking shelves for sale.
- Assisted customers with product selection, pricing and special orders.
Customer Service
Gulf Gas Station
Lunenburg, MA
07.2021 - 10.2022
- Resolved technical customer service inquiries, improving user experience.
- Monitored customer service standards and provided actionable feedback to staff to maintain high service quality.
- Managed cash transactions with accuracy to enhance customer satisfaction.
Online Grocery Pickup Associate
Walmart
Lunenburg, MA
01.2019 - 07.2021
- Responded to customer inquiries and needs to enhance shopping experience.
- Retrieved fresh produce, dairy, and pantry items from sales floor and backroom.
- Checked item quality, dates, and substitutions before order staging.
- Inspected item quality, freshness, and substitutions to ensure customer satisfaction before staging orders.
- Staged completed orders in designated Walmart pickup areas for timely retrieval.
- Loaded orders into customer vehicles while following Walmart service standards.
- Communicated with customers about substitutions, missing items, and pickup status.
- Loaded customer orders into vehicles, ensuring adherence to Walmart service standards for a positive pickup experience.
Education
High school or equivalent - Drafting Techology
Monty Tech
Fitchburg, MASkills
- Merchandising Standards
- Shelf Replenishment
- Shelf labeling
- POS
- Cash Register Operation
- Technical skills
- Computer literacy
- Microsoft Word
- Time Management
- Organizational Skills
- Decision making
- Customer Service
- Communications
- Telephone etiquette
- Sales
- Material Handling
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
OSHA, June 2014 to Present
Timeline
Overnight Modular Team Associate
Walmart
10.2022 - Current
Customer Service
Gulf Gas Station
07.2021 - 10.2022
Online Grocery Pickup Associate
Walmart
01.2019 - 07.2021
High school or equivalent - Drafting Techology
Monty Tech