Thomas Moon
Chesterfield,VA
Summary
Results-oriented Territory Manager skilled in customer engagement and strategic planning. Expertise in territory growth and partnership development to drive sales and strengthen customer relationships. Proficient in sales strategy implementation, forecasting, and competitive assessment, contributing to enhanced customer loyalty and business growth.
Overview
36
36
years of professional experience
Work History
Territory Sales and Service Manager
Eaton Cummins Automated Transmission Technologies
Chesterfield , VA
01.2021 - Current
- Recorded customer interactions, transactions, and account information to support effective communication and service.
- Cultivated relationships with key accounts, enhancing long-term partnerships and customer loyalty.
- Built rapport with customers, managers, and customer service team to foster a collaborative and productive work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
Territory Manager - Sales and Service
Eaton Corporation, Heavy Duty Truck Components
Chesterfield, Virginia
12.2008 - 01.2021
- Managed territory sales and service operations for heavy-duty transmission truck components.
- Delivered presentations to clients on product features, benefits, and service options.
- Conducted regular regional store visits to ensure compliance with company standards, policies and procedures.
- Provided technical support to customers on product use, installation and troubleshooting issues.
GM District Service Manager
General Motors Co
Chesterfield, Virginia
06.1990 - 09.2008
- Executed service and sales strategies that enhanced customer retention and increased revenue.
- Developed and implemented strategic plans with dealers to align with corporate objectives.
- Tracked progress against goals and objectives in service operations to ensure alignment with corporate standards.
- Resolved escalated customer complaints promptly and professionally to maintain customer satisfaction.
Education
Master of Science - Administration
Centeral Michigan University
Mount Pleasant, MI05-1996
Bachelor of Science - Automotive And Heavy Equipment Management
Ferris State University
Big Rapids, MI05-1990
Skills
- Territory management
- Sales strategy implementation
- Sales forecasting
- Customer relationship management
- Competitive assessment
- Technical support
Timeline
Territory Sales and Service Manager
Eaton Cummins Automated Transmission Technologies
01.2021 - Current
Territory Manager - Sales and Service
Eaton Corporation, Heavy Duty Truck Components
12.2008 - 01.2021
GM District Service Manager
General Motors Co
06.1990 - 09.2008
Master of Science - Administration
Centeral Michigan University
Bachelor of Science - Automotive And Heavy Equipment Management
Ferris State University