Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Thomas Noble

Thomas Noble

Surprise,AZ

Summary

Motivated and composed professional with over 8 years of experience in high-pressure call center and operational environments, specializing in dispatch coordination, resource allocation, and crisis management. Proficient in multi-line phone systems, two-way radios, and dispatch software, with a typing speed of 50 WPM for rapid, accurate data entry. Skilled in monitoring alarm systems, managing multiple computer displays, and coordinating field units in critical scenarios. Holds a Bachelor’s in Aviation Science, bringing industry-specific knowledge to ensure operational excellence and public safety in 24/7 aviation command settings.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Equipment Operator I

City of Phoenix (Aviation Department)
04.2025 - Current
  • Execute work orders with precision and quality, supporting operational efficiency in a 24/7 aviation command environment.
  • Coordinate with dispatch teams to ensure seamless resource allocation and adherence to safety protocols.
  • Monitor equipment performance and report issues to maintain operational readiness.
  • Obtained Airport 101 Certification with AAAE

Class A Commercial Truck Driver

Schneider National
03.2024 - 10.2024
  • Communicated effectively with dispatchers and clients to ensure on-time deliveries across 11 western states.
  • Resolved scheduling and logistical issues promptly, maintaining operational flow under tight deadlines.
  • Conducted daily safety inspections on equipment, ensuring compliance with DOT regulations.

Equipment Manager/Operator/Dispatch

DBA Schmitt Organic
03.2023 - 10.2023
  • Managed dispatch operations, coordinating heavy machinery and vehicle schedules in a fast-paced agricultural setting.
  • Oversaw communication between field operators and management, ensuring timely project completion within operational parameters.
  • Operated semi-trucks, tractors, and combines, maintaining safety and efficiency standards.

Senior Claims Adjuster

USAA
12.2014 - 07.2022
  • Operated in a high-volume call center, managing customer inquiries and coordinating with multiple parties to resolve complex auto claims.
  • Promoted to team lead for exceptional performance during catastrophe events, IT troubleshooting, and total loss restructuring.
  • Utilized Microsoft Office Suite and proprietary software to document claims, meet state compliance deadlines, and deliver outstanding customer service.
  • Completed AINS 21 Designation, enhancing knowledge of insurance operations and risk management.

Assistant Manager/Customer Service Lead

Dick’s Sporting Goods
08.2011 - 03.2014
  • Promoted to Assistant Manager within one month, overseeing customer service operations and staff coordination.
  • Managed morning deposits, closing safe counts, and cashier operations, ensuring accuracy in high-pressure retail environments.

Education

Bachelor of Science - Aviation Science, Professional Piloting

Utah Valley University
Provo, UT
05.2014

Skills

  • Dispatch Operations: Coordinated resources and communications in fast-paced environments, ensuring timely and accurate responses
  • Communication: Leveraged two-way radios, multi-line phones, and clear verbal/written communication to support field units and clients
  • Multitasking: Managed multiple priorities under pressure, including alarm systems and real-time data across multiple displays
  • Software Proficiency: Experienced with Microsoft Office (Word, Excel, SharePoint, Outlook), dispatch software, and access control systems
  • Situational Awareness: Maintained composure in high-stress scenarios, resolving issues with sound judgment and attention to detail
  • Aviation Knowledge: Applied Bachelor’s in Aviation Science to enhance operational coordination in aviation environments

Certification

  • Commercial Pilots License w/ Instrument/Multi-Engine
  • AAAE Airport 101
  • Adjusters License
  • AINS 21 Designation, Insurance Operations
  • Class A Commercial Driver’s License (CDL)

Timeline

Equipment Operator I

City of Phoenix (Aviation Department)
04.2025 - Current

Class A Commercial Truck Driver

Schneider National
03.2024 - 10.2024

Equipment Manager/Operator/Dispatch

DBA Schmitt Organic
03.2023 - 10.2023

Senior Claims Adjuster

USAA
12.2014 - 07.2022

Assistant Manager/Customer Service Lead

Dick’s Sporting Goods
08.2011 - 03.2014

Bachelor of Science - Aviation Science, Professional Piloting

Utah Valley University

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