Thomas Noble
Surprise,AZ
Summary
Detail-oriented and highly organized administrative professional with over 8 years of experience as an insurance adjuster, specializing in claims processing, fund allocation, record keeping, and compliance. Proven ability to manage high-volume administrative tasks, maintain accurate records, and utilize Computer Maintenance Management Systems and databases such as SAP to support operational efficiency. Experienced in customer service, handling complex inquiries, and communicating effectively with diverse stakeholders in fast-paced environments. Proficient in Microsoft Office, data tracking, and business correspondence, with strong time management and multitasking skills. Holds a Commercial Pilot License with working knowledge of airport operations and familiarity with Phoenix Goodyear Airport, bringing a unique aviation perspective to administrative support functions. Recognized for professionalism, sound judgment, and the ability to support team operations while ensuring accuracy, compliance, and high-quality service delivery.
Overview
11
11
years of professional experience
Work History
Aviation Dispatcher
City of Phoenix (Aviation Department)
Phoenix, AZ
03.2025 - Current
- Dispatch emergency response personnel including Aircraft Rescue and Fire Fighting (ARFF), law enforcement, and maintenance teams to incidents and operational needs across airport property.
- Monitor and manage multiple safety and security systems, including fire alarm systems, Fire, CAD, digital surveillance/monitoring platforms, and access control systems, ensuring rapid response to alarms and irregular activity.
- Assess incoming calls and alarms to determine priority level and appropriate resource deployment in accordance with established emergency procedures.
- Provide professional customer service to airport tenants, passengers, and stakeholders by responding to inquiries, resolving issues, and facilitating assistance.
- Document incidents, dispatch activity, and operational events in computerized reporting systems with accuracy and attention to detail.
Class A Commercial Truck Driver
Schneider National
Phoenix, AZ
03.2024 - 10.2024
- Communicated effectively with dispatchers and clients to ensure on-time deliveries across 11 western states.
- Conducted daily safety inspections on equipment, ensuring compliance with DOT regulations.
Equipment Manager/Operator/Dispatch
DBA Schmitt Organic
Phoenix, AZ
03.2023 - 10.2023
- Performed administrative and clerical duties including scheduling coordination, data entry, maintaining equipment logs, preparing daily operational reports, and managing work documentation.
- Oversaw communication between field operators and management, ensuring timely project completion within operational parameters.
- Maintained accurate records of equipment usage, operator assignments, maintenance needs, and production activities to support operational tracking and planning.
Senior Claims Adjuster
USAA
Phoenix, AZ
12.2014 - 07.2022
- Maintained accurate claim documentation using Microsoft Office Suite and proprietary claims management systems while ensuring compliance with state regulations and company deadlines.
- Delivered high-quality customer service by clearly communicating claim decisions, policy information, and next steps to customers during stressful situations.
- Investigated and evaluated automobile claims by reviewing documentation, analyzing liability and damages, and applying policy coverage to determine appropriate claim outcomes.
- Performed administrative functions including file management, record organization, and preparation of documentation for subrogation, litigation, and mediation proceedings.
Education
Bachelor of Science - Aviation Science, Professional Piloting
Utah Valley University
Provo, UT05-2014
Skills
- Administrative Operations Support: Ability to manage daily office functions including payroll review, record keeping, correspondence, and document management to ensure smooth and efficient department operations
- Document Auditing & Quality Assurance: Skilled in reviewing records and reports for accuracy, completeness, and compliance with internal standards and regulatory requirements, identifying discrepancies and ensuring high-quality outputs
- Organization & Time Management: Strong ability to prioritize tasks, manage multiple deadlines, and maintain efficiency in fast-paced environments while ensuring accuracy and attention to detail
- Data Entry & Records Management: Proficient in entering, updating, and maintaining large volumes of sensitive data with a high degree of accuracy, ensuring proper documentation and efficient account tracking
- Customer Service & Conflict Resolution: Ability to professionally communicate with patients, insurance representatives, and stakeholders to resolve billing inquiries, address concerns, and provide clear, effective solutions
- Regulatory Compliance & Confidentiality: Ability to monitor and manage compliance requirements, including verifying insurance documentation and ensuring adherence to regulatory standards and organizational policies
Timeline
Aviation Dispatcher
City of Phoenix (Aviation Department)
03.2025 - Current
Class A Commercial Truck Driver
Schneider National
03.2024 - 10.2024
Equipment Manager/Operator/Dispatch
DBA Schmitt Organic
03.2023 - 10.2023
Senior Claims Adjuster
USAA
12.2014 - 07.2022
Bachelor of Science - Aviation Science, Professional Piloting
Utah Valley University