Thomas O'Brien
Pass Christian,MS
Summary
Dynamic professional with extensive experience at CSL Plasma, excelling in plasma collection and donor management. Proven ability to enhance participation rates through effective event coordination and exceptional customer service. Skilled in training development and compliance monitoring, ensuring quality assurance and fostering a collaborative environment for optimal donor care.
Overview
20
20
years of professional experience
Work History
Donor Support Technician
CSL Plasma
Gulfport, Mississippi
08.2024 - Current
- Collected and processed plasma donations from donors efficiently and safely.
- Utilized donor management software to track donation history and eligibility.
- Educated donors on the donation process and post-donation care protocols.
- Assisted in coordinating donor recruitment events to increase participation rates.
- Maintained accurate records of donor interactions and feedback for quality improvement.
- Collaborated with medical staff to address donor concerns during visits.
Surveillance Supervisor
Island View Casino Resort
Gulfport, Mississippi
01.2023 - 08.2024
- Monitored surveillance feeds to ensure compliance with casino policies.
- Collaborated with security teams to address incidents and enhance safety measures.
- Reviewed recorded footage to support investigations and incident reports.
- Maintained detailed logs of surveillance activities and incidents for reporting purposes.
Security Manager
Island View Casino And Resort
Gulfport, Mississippi
08.2020 - 06.2022
- Developed and implemented security protocols across multiple facilities.
- Conducted regular risk assessments to identify vulnerabilities and threats.
- Managed security team, ensuring effective communication and collaboration.
- Oversaw incident response procedures and coordinated crisis management efforts.
Entertainment Manager
Universal Orlando Resorts
Orlando, FL
09.2005 - 06.2020
- Coordinated entertainment schedules for attractions and events at the resort.
- Managed team communication to ensure seamless operation during peak seasons.
- Oversaw daily operations of live performances and special events at venues.
- Resolved guest inquiries related to entertainment options and experiences effectively.
Education
High School Diploma -
Long Beach Senior High
Long Beach, MS05-2001
Skills
- Donor management
- Quality assurance
- Medical collaboration
- Event coordination
- Customer service
- Training development
- Compliance monitoring
- Attention to detail
- Data entry
- Conflict resolution
Timeline
Donor Support Technician
CSL Plasma
08.2024 - Current
Surveillance Supervisor
Island View Casino Resort
01.2023 - 08.2024
Security Manager
Island View Casino And Resort
08.2020 - 06.2022
Entertainment Manager
Universal Orlando Resorts
09.2005 - 06.2020
High School Diploma -
Long Beach Senior High
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