Thomas Olson
Jacksonville,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised, well organized, and effective communicator.
Overview
37
37
years of professional experience
Work History
Parts and Service Outside Sales
Kenworth of Jacksonville
Jacksonville , FL
08.2022 - Current
- Established new customers to sell parts and service
- Look up parts, and coordinate with inside personnel to make sure customers order's and truck repairs are done in a timely fashion.
- Follow up with customers
- Frequently take customers to lunch to promote the dealerships appreciation
- Take manufactures regional representatives meet customers
- Pick up and deliver parts
- Demonstrated products to potential customers and answered questions to close sales.
- Attended trade shows and sales conferences to network and obtain new business relationships.
Service and Parts Manager
Kenworth of Jacksonville
Jacksonville , FL
08.2023 - 04.2025
- Identified areas where cost savings could be achieved through improved efficiency in the parts ordering process.
- Prepared detailed reports on parts department performance, highlighting achievements and areas for improvement.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Kept up with inventory, ordered parts as needed.
- Educated customers on what parts they needed to complete repairs for there vehicles.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Checked trucks in for repairs. Found out what the customer needed and built repair orders for their truck.
- Kept in contact with service technicians and customers to give updates on repairs and if anything had changed. I'm
- Analyzed warranty claims data in order to identify potential issues or recurring problems affecting customer satisfaction rates.
- Managed customer inquiries and complaints regarding parts availability and pricing.
- Managed and supervised all service department personnel, including hiring and training new employees.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Negotiated contracts with vendors for parts, supplies, materials and equipment necessary for operations of the service department.
- Managed employee schedules and daily assignments.
Parts Sales
Tom Nehl Truck Company
Jacksonville, Florida
08.1992 - 08.2022
- Fielded phone calls directly from customers
- Diagnose and order parts
- Followed up on the orders placed, and kept customers informed on status or incoming wait times.
- Worked with Freightliner, Volvo, Isuzu, Autocar, American Lafrance, Capicity, and General Motors
- Looked up parts for Caterpillar, Cummins, Detroit, and Volvo engines.
- Promoted trucks to be brought in for service
- Placed orders for parts for inventory
- Educated customers on product features and technical details
- Collaborated with other departments to complete sales transactions
- Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies
- Utilized upselling techniques to maximize revenue
Parts Specialist
Mike Davidson Ford
Jacksonville , FL
09.1991 - 08.1992
- Looked up parts for Ford cars and trucks.
- Worked closely with technicians to supply them with correct parts to repair customers vehicles
US Navy
United States Government
Norfolk, VA
08.1988 - 08.1991
- Worked on bridge with Captain
- Charted and plan courses for ship to travel
- Oversaw and double checked work of new enlisted men
- Trained newly arriving recruits
Education
Associate of Arts - Accounting And Business Management
Rock Valley College
Rockford, IL08.1988
Skills
- Business Development
- Customer Service-Oriented
- Motivated Team Player
- Computer Skills
- Verbal and Written Communication
- Client Needs Assessment
- High Energy
- Networking
Education and Training
other
Timeline
Service and Parts Manager
Kenworth of Jacksonville
08.2023 - 04.2025
Parts and Service Outside Sales
Kenworth of Jacksonville
08.2022 - Current
Parts Sales
Tom Nehl Truck Company
08.1992 - 08.2022
Parts Specialist
Mike Davidson Ford
09.1991 - 08.1992
US Navy
United States Government
08.1988 - 08.1991
Associate of Arts - Accounting And Business Management
Rock Valley College