Thomas Oltmann
Dripping Springs,TX
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty. Organized Mortgage Loan Officer with 16 years of experience in Mortgage Origination. Extensive real estate knowledge and success in client education. Adept at mathematical accuracy and following financial regulations.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
Austin Capital Mortgage
2008.06 - Current
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Mentored junior loan officers to improve team performance and meet organizational goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
- Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Explained different types of loans pertaining to client situations.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Developed and maintained relationships with customers, lenders and other third parties.
- Explained very technical financial information to applicants in easy to understand language.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Negotiated loan terms and conditions with customers to secure best deal.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Compiled closing packages for drafting and presentation accuracy.
- Researched and updated industry knowledge on changing legislation and regulations.
Retail Store Manager
AT&T
1996.02 - 2008.05
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
Education
Bachelor of Arts - Business Management
University of Phoenix
Tempe, AZ06.2006
Skills
- Negotiation Tactics
- Sales Development
- Licensed Mortgage Loan Originator
- Relationship Selling
- Sales Forecasting
- Regulatory Compliance
- Loan Origination
- Computer Proficiency
- Problem Solving
- Risk Assessment
- Relationship Building
Affiliations
- Lake Travis Chamber of Commerce - Board of Directors - 2016 - 2020
- Lake Travis Education Foundation - Board of Directors - 2018 - 2019
- Home Owners Association - President - 2012 - 2016
Certification
RMLO-NMLS 368708
Timeline
Mortgage Loan Officer
Austin Capital Mortgage
2008.06 - Current
Retail Store Manager
AT&T
1996.02 - 2008.05
Bachelor of Arts - Business Management
University of Phoenix
RMLO-NMLS 368708
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