Thomas Opsahl
Las Vegas,NV
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
41
41
years of professional experience
Work History
Regional Service Manager
Nextech
Las Vegas, NV
02.2023 - 05.2024
- Resolved conflicts between technicians, clients, or other personnel within the region.
- Provided guidance and advice on best practices for resolving difficult customer service cases.
- Developed and implemented service policies and procedures to ensure customer satisfaction.
- Negotiated contracts with vendors for parts, tools, or other supplies needed to complete jobs.
- Provided technical support for customers in the field and resolved escalated customer service issues.
- Scheduled regular onsite visits to ensure quality standards were met by technicians.
- Trained new employees on company policies and procedures related to customer service.
- Supervised a team of up to 10 field technicians throughout the region.
- Produced thorough, accurate and timely reports of project activities.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Recruited and trained new employees to meet job requirements.
- Proposed or approved modifications to project plans.
Branch Service Manager
Kore Refrigeration
Las Vegas, NV
05.2015 - 02.2023
- Maintained accurate records of all customer accounts and transactions.
- Promoted a positive work environment by encouraging team collaboration and problem solving.
- Provided effective coaching, training, and mentoring to branch staff in order to increase sales performance.
- Analyzed financial data on a regular basis to identify trends or issues that may need attention.
- Developed programs aimed at increasing employee morale among staff members.
- Identified areas for improvement in operational processes and worked collaboratively with management to implement solutions.
- Created strategies for improving customer service standards within the branch.
- Resolved escalated customer complaints in a professional manner while ensuring customer satisfaction.
- Collaborated with other departments to ensure successful implementation of projects and initiatives.
- Conducted regular meetings with team members to review performance objectives, discuss challenges, and provide feedback.
- Monitored daily operations for efficiency and accuracy of transactions.
- Oversaw the hiring process for new employees including interviewing candidates and conducting background checks.
- Managed inventory levels of supplies needed for day-to-day operations of the branch.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Provided guidance to junior staff members on how best to handle complex customer requests or complaints.
HVAC-R Service Technician
Thompson Refrigeration
Las Vegas, NV
05.2012 - 05.2015
- Responded quickly to emergency calls from customers whose HVAC-R equipment had broken down unexpectedly.
- Replaced worn out parts of HVAC-R systems with new components according to manufacturer instructions.
- Completed detailed reports documenting all service activities related to each job assignment.
- Explained proper use and care instructions to customers after completing a repair or installation job.
- Installed new HVAC-R systems in residential and commercial settings according to manufacturer specifications.
- Identified potential issues with existing HVAC-R systems before they became major problems.
- Diagnosed problems with HVAC-R systems to determine necessary repairs or replacements.
- Followed up with customers after job completion in order to ensure satisfaction with the results.
- Ensured that all safety standards were followed when performing service on HVAC-R equipment.
- Repaired faulty wiring, motors, compressors, condensers, evaporators, and other components of HVAC-R systems.
- Created estimates for customers regarding cost of repair or replacement services for their HVAC-R systems.
- Performed preventative maintenance on HVAC-R systems, such as cleaning, adjusting, and replacing parts.
- Ordered necessary parts from suppliers in order to complete jobs efficiently.
- Presented job proposals for service repair or new units for new and existing customers.
- Wired both line and low voltage to heating and cooling equipment.
- Maintained safe working environment with proper execution of HVAC guidelines and usage of PPE equipment.
- Interpreted construction drawings and cut sheets in field.
- Reviewed worklists from supervisor to interpret project details and instructions.
- Collaborated with contractor representatives, supervisors, co-workers and sub-contractors on job sites to streamline operations.
- Attended employee meetings and training to learn about new techniques, trends and technologies.
- Installed, maintained and repaired commercial refrigeration systems.
- Coordinated with contractors and construction teams on new installations and major repair projects.
- Trained junior technicians on HVAC repair and maintenance techniques, tools, and safety practices.
- Diagnosed and repaired faults in HVAC systems, including refrigerant leaks, electrical issues, and mechanical failures.
- Led teams to complete large installation projects on time and within specific parameters outlined in customer documentation.
HVAC-R Service Technician
Travis Mechanical
Las Vegas, NV
04.2009 - 05.2012
- Responded quickly to emergency calls from customers whose HVAC-R equipment had broken down unexpectedly.
- Replaced worn out parts of HVAC-R systems with new components according to manufacturer instructions.
- Completed detailed reports documenting all service activities related to each job assignment.
- Identified potential issues with existing HVAC-R systems before they became major problems.
- Diagnosed problems with HVAC-R systems to determine necessary repairs or replacements.
- Followed up with customers after job completion in order to ensure satisfaction with the results.
- Ensured that all safety standards were followed when performing service on HVAC-R equipment.
- Repaired faulty wiring, motors, compressors, condensers, evaporators, and other components of HVAC-R systems.
- Created estimates for customers regarding cost of repair or replacement services for their HVAC-R systems.
- Maintained records of customer service calls including type of work performed, time spent on job site, materials used.
- Ordered necessary parts from suppliers in order to complete jobs efficiently.
- Maintained safe working environment with proper execution of HVAC guidelines and usage of PPE equipment.
- Reviewed worklists from supervisor to interpret project details and instructions.
- Maintained and serviced HVAC systems and refrigeration equipment.
- Trained junior technicians on HVAC repair and maintenance techniques, tools, and safety practices.
- Performed emergency repairs on HVAC systems to restore heating and cooling services in critical situations.
- Responded to customer inquiries and complaints, providing timely and effective solutions to HVAC issues.
- Completed basic repairs such as changing belts, servicing fans and motors and cleaning coils, strainers and filters to optimize equipment performance.
HVAC Technician
Nevco Air Conditioning & Sheet Metal
Las Vegas, NV
08.2007 - 04.2009
- Inspected electrical wiring of existing HVAC systems to identify potential problems and safety hazards.
- Assisted senior technicians with more complicated tasks such as replacing compressors or installing large air handlers.
- Performed routine checks on various components of the system such as contactor's, relays and solenoids.
- Diagnosed and identified faulty components in malfunctioning HVAC systems using specialized testing tools.
- Resolved customer complaints regarding installation or service issues in a timely manner.
- Attended seminars and workshops related to advances in HVAC technology for professional development purposes.
- Calibrated thermostats, tested capacitors and checked refrigerant levels for proper functioning of the system.
- Assembled sheet metal pieces into ductwork sections using rivets or screws as needed.
- Troubleshot complex control circuits involving relays, transformers and switches.
- Recovered refrigerant from old HVAC units prior to disposal according to local environmental regulations.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
- Adjusted controls to obtain desired temperature settings within the home or office environment.
- Performed ductwork repairs and modifications to improve system airflow and indoor air quality.
- Installed and maintained residential and commercial HVAC systems to ensure optimal operation and energy efficiency.
- Designed and implemented custom HVAC solutions to meet specific customer requirements and building specifications.
- Monitored and adjusted building automation systems to improve HVAC system performance and efficiency.
- Coordinated with contractors and construction teams on new installations and major repair projects.
- Assisted in the selection and sizing of HVAC equipment for new installations, based on detailed load calculations.
- Performed emergency repairs on HVAC systems to restore heating and cooling services in critical situations.
- Diagnosed and repaired faults in HVAC systems, including refrigerant leaks, electrical issues, and mechanical failures.
- Cut and drilled holes in floors, walls and roofs to install equipment using power saws and drills.
- Put in new gas lines, wiring and other support components for HVAC systems.
- Led teams to complete large installation projects on time and within specific parameters outlined in customer documentation.
HVAC Technician
Expert Air Conditioning
Las Vegas, NV
03.1997 - 08.2007
- Inspected electrical wiring of existing HVAC systems to identify potential problems and safety hazards.
- Performed routine checks on various components of the system such as contactor's, relays and solenoids.
- Provided customers with information about new technologies available for their heating and cooling system upgrades.
- Cleaned evaporator coils, condensate drains and blower wheels to maintain optimal efficiency of the unit.
- Documented all repair work performed on HVAC units according to company standards.
- Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
- Resolved customer complaints regarding installation or service issues in a timely manner.
- Calibrated thermostats, tested capacitors and checked refrigerant levels for proper functioning of the system.
- Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
- Recovered refrigerant from old HVAC units prior to disposal according to local environmental regulations.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
- Retained careful and thorough maintenance and repair records in case customers required future service.
- Assisted in the selection and sizing of HVAC equipment for new installations, based on detailed load calculations.
- Trained junior technicians on HVAC repair and maintenance techniques, tools, and safety practices.
- Inspected job site before project start to identify obstacles and resolve issues.
- Tested equipment following each install to determine efficiency and proper functionality.
Engineer
Mission Industries
Las Vegas, NV
02.1995 - 03.1997
- Provided support during the installation, maintenance, repair, and calibration of equipment.
- Assisted in troubleshooting issues related to product design or manufacturing processes.
- Calibrated scientific or technical equipment.
- Finished projects on time and within budget.
Gaming Route Supervisor
Southwest Services & Gaming Operations
Las Vegas, NV
10.1991 - 02.1995
- Conducted daily safety inspections of vehicles and equipment to ensure compliance with applicable regulations.
- Trained new employees in safe operation of vehicles, customer service protocols and company policies.
- Identified areas where cost savings could be achieved without compromising quality or service levels.
- Compiled monthly reports summarizing revenue generated by each route as well as total miles driven per driver.
- Responded quickly to emergency situations such as breakdowns or accidents providing support until resolution is achieved.
- Organized weekly meetings with drivers to review delivery schedules, discuss changes in policy or procedure, provide feedback on job performance and address any other issues that may arise.
- Completed routine service calls to resolve customers' issues and maximize satisfaction.
- Managed maintenance and repair actions for team equipment and vehicles.
- Inspected equipment, facilities and vehicles regularly to assess safety.
63Y20 TRACK VEHICLE MECHANIC & RECOVERY SPECIALIST
US Army B Company 124th MI Battalion
Fort Stewart, GA
03.1983 - 09.1991
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Planned work procedures using charts, technical manuals and experience.
- Repaired, replaced and adjusted brakes.
- Reviewed work orders and discussed with supervisors.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Completed standard inspections to assess wear and damage to vehicles.
- Conducted test drives before and after repair services.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Reassembled track vehicles after repairs were completed.
- Repaired faulty starters, alternators, generators and distributors by testing components with an ohmmeter or voltmeter; replacing defective parts if needed.
- Installed new engines, transmissions and other major components in track vehicles.
- Readied newly assembled track vehicles for delivery by performing final adjustments on brakes, clutch linkage assemblies and other operating systems.
- Performed preventive maintenance inspections on track vehicles, including changing oil and filters.
- Deployed for combat operations in Iraq.
Education
HVACR Technology - HVAC Installation And Repair
National Technical Institute
Las Vegas, NV06-1997
Gaming Technology - Gaming Industry
Las Vegas Gaming & Technical Institute
Las Vegas, NV06-1993
High School Diploma -
Mariner High School
White Bear Lake, MN06-1982
Skills
- Operations Management
- Staff Training and Development
- Performance monitoring
- Scheduling Coordination
- Compliance Management
- Project Planning
- Schedule Management
- Business Development
- Emergency Response
- Customer Service
- Work Planning and Prioritization
- Excellent Communication
- Goal Setting
- Organizational Skills
- Team Leadership
- Problem Resolution
- Adaptability and Flexibility
- Team Collaboration
- Professional and Courteous
Timeline
Regional Service Manager
Nextech
02.2023 - 05.2024
Branch Service Manager
Kore Refrigeration
05.2015 - 02.2023
HVAC-R Service Technician
Thompson Refrigeration
05.2012 - 05.2015
HVAC-R Service Technician
Travis Mechanical
04.2009 - 05.2012
HVAC Technician
Nevco Air Conditioning & Sheet Metal
08.2007 - 04.2009
HVAC Technician
Expert Air Conditioning
03.1997 - 08.2007
Engineer
Mission Industries
02.1995 - 03.1997
Gaming Route Supervisor
Southwest Services & Gaming Operations
10.1991 - 02.1995
63Y20 TRACK VEHICLE MECHANIC & RECOVERY SPECIALIST
US Army B Company 124th MI Battalion
03.1983 - 09.1991
HVACR Technology - HVAC Installation And Repair
National Technical Institute
Gaming Technology - Gaming Industry
Las Vegas Gaming & Technical Institute
High School Diploma -
Mariner High School