Thomas Palazzotto
Delafield,WI
Summary
Motivated College Senior with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate growing market.
Overview
3
3
years of professional experience
Work History
Server
Rocco's Tacos
10.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Marketing, Sales and Collections
Worldtec Distributing Corp
09.2021 - Current
- Stayed current on industry trends related to credit management and collections techniques, allowing for proactive adjustments to company strategies as needed.
- Reduced outstanding debts through timely intervention and assertive negotiation strategies.
- Maintained strong relationships with clients by providing exceptional communication and resolving disputes professionally.
- Improved credit collections by implementing efficient tracking and follow-up procedures.
Education
Undergraduate in Business And Marketing - Marketing
Florida Atlantic University
Boca Raton, FL05.2025
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Menu Memorization
- High-volume dining
- Food Running
- Sales Techniques
- Food safety understanding
Timeline
Server
Rocco's Tacos
10.2022 - Current
Marketing, Sales and Collections
Worldtec Distributing Corp
09.2021 - Current
Undergraduate in Business And Marketing - Marketing
Florida Atlantic University
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