Thomas Pare
Lewiston,ME
Summary
Dynamic operations manager with a proven track record at Maine Tire and Supply, enhancing customer relations and driving sales through effective team training and process improvements. Skilled in performance analysis and relationship building, I consistently resolved customer inquiries, fostering loyalty and satisfaction while streamlining workflows for operational excellence.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Part Owner
Maine Tire and Supply
- Assisted in managing daily operations to ensure efficient workflow
- Trained new staff on product knowledge, sales techniques, and customer service standards.
- Implemented process improvements that enhanced operational efficiency and reduced turnaround time.
- Collaborated with team members to develop promotional strategies, increasing overall sales performance.
- Monitored employee performance, providing constructive feedback to foster professional growth.
- Resolved customer inquiries and complaints promptly, improving overall customer experience ratings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Service Dispatcher
Lee Auto Mall
Topsham, ME
11.2021 - 03.2026
- Coordinated service appointments with technicians and customers to optimize workflow.
- Addressing customer inquiries and scheduling vehicle repairs efficiently.
- Utilized dispatch software to track service requests and monitor technician availability in real-time.
- Communicated repair status updates to customers, enhancing transparency and satisfaction levels.
- Streamlined appointment scheduling process, reducing wait times for service by improving communication flow.
- Collaborated with management to develop strategies for improving service delivery and response times.
- Proactively addressed potential scheduling conflicts, making adjustments as needed to maintain efficient workflow patterns.
- Monitored technician performance and provided feedback for continuous improvement initiatives.
- Assisted in the training of new employees, sharing best practices for successful dispatch operations.
- Monitored vehicle locations to coordinate timely arrivals.
- Tracked and monitored vehicle performance and maintenance.
Asst Manager
Coastal Auto Parts Napa
Topsham, ME
06.2017 - 11.2021
- Assisted in managing daily operations to ensure efficient workflow
- Trained new staff on product knowledge, sales techniques, and customer service standards.
- Implemented process improvements that enhanced operational efficiency and reduced turnaround time.
- Collaborated with team members to develop promotional strategies, increasing overall sales performance.
- Monitored employee performance, providing constructive feedback to foster professional growth.
- Resolved customer inquiries and complaints promptly, improving overall customer experience ratings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Education
High School Diploma - Business
Lewiston High School
Lewiston, MESkills
Customer relations
Operations management
Performance analysis
Human resources
Small business operations
Relationship building
Client service
Certification
Maine state vehicle inspection license
Ase parts
Ase service manager
Timeline
Service Dispatcher
Lee Auto Mall
11.2021 - 03.2026
Asst Manager
Coastal Auto Parts Napa
06.2017 - 11.2021
Part Owner
Maine Tire and Supply
High School Diploma - Business
Lewiston High School