Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Thomas Paterson

Thomas Paterson

Leesburg,Florida

Summary

Focused Operations Manager with 23 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth.

Overview

21
21
years of professional experience

Work History

General Manager

Pinch A Penny Pool Patio Spa
Leesburg
03.2020 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Formulated policies and procedures to streamline operations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Manager of Sales and Operations

Harbor Freight Tools
Leesburg
06.2014 - 03.2021
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Developed and implemented comprehensive salesperson training program.
  • Increased weekly gross sales from $65,000 to $91,000 and exceeded goals for sales, revenue and profit margins.
  • Supervised sales team of 18 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Store Manager

Ace Hardware
Maitland
05.2006 - 06.2014
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Successfully Managed teams of 25 Sales, and Logistics Associates to obtain District Goals.
  • Analyzed and interpreted store trends with Epicor to facilitate planning.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Land Development Manager

Pineloch Management Corporation
Orlando
05.2002 - 07.2006
  • Used coordination and planning skills to achieve results according to schedule.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Examined livestock animals for signs of illness and injury.
  • Worked as a liaison between PMC and Florida Fish and Wildlife with Developing wildlife preserves and water ways
  • Work hand and hand with survey teams to prep land for future sale
  • Operation of heavy equipment to reclaim land from overgrowth for livestock.

Education

High School Diploma -

South Lake High School
Groveland, FL
05.1999

Skills

  • ROVS Software Proficiency
  • Vendor management
  • Marketing strategy
  • Strategic planning and execution
  • Performance Analysis
  • Inventory management
  • P&L Management
  • Business Development
  • Data Entry
  • First Aid/CPR

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

General Manager

Pinch A Penny Pool Patio Spa
03.2020 - Current

Manager of Sales and Operations

Harbor Freight Tools
06.2014 - 03.2021

Store Manager

Ace Hardware
05.2006 - 06.2014

Land Development Manager

Pineloch Management Corporation
05.2002 - 07.2006

High School Diploma -

South Lake High School

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Thomas Paterson