Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

THOMAS Pearson

Chicago

Summary

Dynamic Transportation Manager with extensive experience at the Chicago Transit Authority, excelling in overseeing rail operations and ensuring compliance with FTA regulations. Proven ability to supervise large teams, enhance safety protocols, and maintain operational excellence. Recognized for exceptional communication skills and proficiency in the TOPS operating system.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Transportation Manager I

Chicago Transit Authority
Chicago
03.2015 - Current
  • Transportation Manager assisting with overseeing operations of the Blue/Pink Lines and conducting various job tasks as needed including performing administrative functions.
  • Conducting several rail operations audits to ensure that rail operators are in compliance with FTA regulations, ensuring safe operations of trains through street crossings, ensuring that operators are familiar with knowledge of signals and other rail operations tasks.
  • Assists and works as directed by the Office of the Vice President of Rail Operations and General Manager in completing daily work tasks.
  • Ensure construction projects are implemented and concluded in a timely manner and keeping current with required trainings and development courses.
  • Held multiple qualifications and ranking throughout the course of employment since 2015 and maintaining the required certifications.

Telephone Interviewer / Quality Assurance Associate - Peer Helper

NORC @ The University of Chicago
04.2014 - 04.2015
  • Answer inbound calls, and make outbound calls for NIS Survey, on behalf of CDC.
  • Place outbound calls to households conducting surveys for A.P., and NIS Surveys.
  • Collect respondent's confidential information about Immunizations and shots for children in household.
  • Maintain confidentiality, and bound by CIPSEA, and US Public Health Service Act of 1974.
  • Received awards for Best Interviewer on AP projects.
  • Promoted to Quality Assurance Associate in September 2014. Assisting other telephone interviewers with call issues, assist with trainings and other TSSO duties.

Telephone Sales Rep

ORC Protel
06.2013 - 01.2014
  • Answered inbound calls for customers wanting to sign up for Cox Cable & Terminix.
  • Gave product information and signed customers up for annual services with the companies and products they need.
  • Maintained excellent speaking and listening skills.
  • Maintained average sells goals.

Call Center Agent / Human Resources Senior Recruiter

PEOPLESCOUT INC
Chicago
07.2011 - 08.2012
  • Answered inbound calls for candidates applying for positions for clients the company represented.
  • Conducted basic screening process and conducted telephone interviews for clients.
  • Maintained excellent quality scores for phone monitoring.
  • Moved to US Airways Team as a HR representative for client, conducting basic screening and telephone interviews.
  • Moved to Waste Management Recruitment Team, reviewed candidate resumes, pre-interviewed qualified applicants, successfully schedule all qualified applicants for interviews with hiring managers in the state they applied in.
  • Successfully move upward in recruiter level from levels 1 to 5.

Education

Promoted to Transportation Manager -

01.2023

Qualified Rail Controller -

09.2021

Qualified Towerman -

02.2019

Promoted to Full-time Permanent -

02.2018

Qualified Motorman -

09.2015

Qualified Flagman -

03.2015

Skills

  • Type 65wpm
  • Experience with TOPS operating system
  • Supervising up to 25 or more people per shift
  • Working in all weather conditions
  • Working with sister agencies in public transportation
  • Ensure safety for passengers
  • Qualified Rail Controller, serving as a dispatch for communications between rail operators, management and outside emergency communications

Certification

  • FEMA Incident command training

Timeline

Transportation Manager I

Chicago Transit Authority
03.2015 - Current

Telephone Interviewer / Quality Assurance Associate - Peer Helper

NORC @ The University of Chicago
04.2014 - 04.2015

Telephone Sales Rep

ORC Protel
06.2013 - 01.2014

Call Center Agent / Human Resources Senior Recruiter

PEOPLESCOUT INC
07.2011 - 08.2012

Promoted to Transportation Manager -

Qualified Rail Controller -

Qualified Towerman -

Promoted to Full-time Permanent -

Qualified Motorman -

Qualified Flagman -

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THOMAS Pearson