Summary
Overview
Work History
Education
Skills
Work Availability
Quote
01
Thomas Pickard

Thomas Pickard

Beaverton,OR

Summary

Proven professional with a track record of excellence in transportation and payroll management, notably with Lyft and Paychex Inc. Mastered time management and customer service, significantly enhancing client satisfaction and operational efficiency. Skilled in GPS route planning and problem-solving, ensuring punctual and safe delivery services. Demonstrated ability to streamline processes and foster strong client relationships through reliability and clear communication.

Overview

10
10
years of professional experience

Work History

Driver

Lyft
11.2017 - 12.2024
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed all relevant traffic laws and safety regulations.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

Payroll Specialist

Paychex Inc
05.2015 - 09.2019
  • Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Streamlined payroll processing by implementing an automated timekeeping system.
  • Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
  • Resolved payroll discrepancies quickly and successfully.
  • Performed data entry tasks and maintained accurate records of employee payroll information.

Education

Bachelor of Arts - Business Administration And Management

Griffin College
Seattle, WA
12-1990

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • Safe driving practices
  • City and non-city driving
  • Flexible schedule
  • GPS and route planning
  • Defensive driving
  • Traffic law observation
  • Relationship building

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Fall seven times; stand up eight.
Japanese proverb

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Thomas Pickard