Thomas Pinckney

• Prepared and served beverages in high-volume environment, ensuring customer satisfaction.
• Maintained cleanliness and organization of bar area, adhering to health and safety standards.
• Developed knowledge of drink recipes, enhancing menu offerings and customer experience.
• Assisted in training new staff on bar operations and service techniques, fostering team collaboration.
• Managed cash register operations, processing transactions accurately and efficiently.
• Collaborated with kitchen staff to coordinate timely food and beverage service during peak hours.
• Resolved customer complaints promptly, enhancing overall guest satisfaction at the resort.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

I started in marketing. Cold stops asking people around the Dells if they would like to tour Christmas Mountain Village as a thank you for their time i would save them money on attractions around the Wisconsin Dells.

After this department closed I went to the sales floor. I was in sales for almost three years. I would greet guest and show them how owning their vacation vs renting their vacation would save them money and have them in nicer accommodations. I would show them around the property and inside of a few of our units.

I did go back to marketing for another four years. Now I check guest in that came from other marketing sources and get them ready for their vacation. Suggesting things to do around the Dells and places to eat. Give directions on where they are staying and where their presentation is at. We sell attractions tickets on top of the gifting they get for staying with us

• Led team in achieving production targets while ensuring adherence to safety protocols.
• Trained new employees on operational procedures and equipment usage.
• Monitored workflow efficiency, identifying bottlenecks and implementing improvements.
• Coordinated quality control inspections to maintain product standards and reduce defects.
• Optimized workflow, delegating tasks strategically to ensure timely completion of projects.

• Supervised daily operations, ensuring compliance with health and safety standards.
• Trained and mentored team members on food preparation and customer service protocols.
• Managed inventory levels, coordinating orders to maintain stock availability.
• Implemented process improvements that enhanced overall kitchen efficiency.
• Resolved customer complaints promptly, enhancing guest satisfaction ratings.
• Maintained cleanliness and organization of workspaces to meet company standards.
• Completed store opening and closing procedures and balanced tills.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
• Trained new employees and delegated daily tasks and responsibilities.