Thomas Rawlings
Redding ,CA
Summary
Dynamic business owner with expertise in customer relations and greenhouse design, successfully expanded T3 Greenhouse Supply into new markets. Proven ability to manage supply chain challenges while fostering strong client partnerships, resulting in increased customer satisfaction and repeat business. Skilled in structural engineering principles and adept at implementing effective marketing strategies.
Overview
9
9
years of professional experience
Work History
Owner
T3 Greenhouse Supply
02.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Expanded business into new markets.
Lead Sales
Atom Controllers
01.2019 - 02.2020
- Continuously expanded personal knowledge of industry trends and technologies to maintain expert-level understanding in my role as Lead Sales Engineer.
- Lead sales team in achieving quarterly goals by providing coaching, training, and support as required.
- Conducted regular follow-ups with potential customers to maintain engagement and convert leads into sales.
- Consistently followed up with prospective clients to convert leads into successful sales transactions.
- Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
Sales Associate
Emerald Kingdom Greenhouse
03.2016 - 01.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
Education
High School Diploma -
Reed High School
Sparks08-1996
Skills
- Expertise in customer relations, fostering strong client partnerships and ensuring satisfaction
- In-depth knowledge of greenhouse construction and design
- Proficient understanding of structural engineering principles
- Skilled in managing supply chain challenges during the pandemic and material shortages to ensure project continuity
Timeline
Owner
T3 Greenhouse Supply
02.2020 - Current
Lead Sales
Atom Controllers
01.2019 - 02.2020
Sales Associate
Emerald Kingdom Greenhouse
03.2016 - 01.2019
High School Diploma -
Reed High School
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