Thomas Respess
Winterville,NC
Summary
Dynamic entrepreneur with a proven track record at VV Jewelry, Co., achieving over $3.9 million in sales through strategic planning, product development and exceptional customer service. Expertise in e-commerce management and market research, combined with strong leadership skills, drives business growth and enhances team performance. Committed to delivering results and exceeding customer expectations.
Overview
16
16
years of professional experience
Work History
Owner
VV Jewelry, Co.
Greenville, NC
08.2013 - Current
- Founded and built the business from the ground up, driving it to over $3.9 million in sales through strategic planning, market expansion, and exceptional customer service.
- Executed comprehensive market research and competitive analysis to drive aggressive marketing strategies.
- Led the full recruitment cycle by sourcing, screening, interviewing, hiring, and training new employees, ensuring a seamless onboarding experience, and alignment with the company vision.
- Oversaw daily operations of the business, and provided guidance when needed.
- Monitored trends in the e-commerce industry, incorporating new ideas into product development and marketing plans.
- Managed the online advertising budget and tracked the ROI of campaigns.
- Conducted the day-to-day operations of the e-commerce platform, including product management, website content updates, and customer service.
- Researched competitors' websites and pricing structures to ensure competitive positioning within marketplaces.
- Managed inventory levels to meet customer demand while minimizing costs.
- Updated website content regularly according to current trends within target markets.
- Reviewed financial statements on a monthly basis in order to assess the financial health of the organization.
Service and Training Manager
Old Navy
Greenville, NC
07.2009 - 08.2013
- Led the recruitment process by screening, interviewing, hiring, and training new employees to establish a skilled, efficient team.
- Managed the daily operations of the store, including opening and closing procedures.
- Reviewed sales figures regularly to determine staffing needs during peak times.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Managed visual merchandising, maintaining standards, and elevating customer experience.
- Trained, tracked progress, and motivated employees to achieve store credit card goals, consistently driving performance and enhancing team success through goal-setting and ongoing support.
Education
Bachelor of Arts - Communications
University of North Carolina At Wilmington
Wilmington, NC05-2008
Skills
- Market research
- Competitive analysis
- E-commerce management
- Inventory management
- Strategic planning
- Business development
- Financial management
- Profit and loss analysis
- Small business operations
- Customer service
Accomplishments
- Business sales exceeding $3.9 million
- Top 0.5% global store on Etsy platform
- Over 250,000 individual sales with an overall 5-star customer rating
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner
VV Jewelry, Co.
08.2013 - Current
Service and Training Manager
Old Navy
07.2009 - 08.2013
Bachelor of Arts - Communications
University of North Carolina At Wilmington