Summary
Overview
Work History
Education
Skills
Technical Summary
Timeline
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Thomas Reynolds

Beverly,MA

Summary

Experienced senior technical writer with solid communication, analytical, and problem-solving skills. Proven ability to create user documentation for multiple audiences from highly complex technical data. Coordinates and completes documentation projects, manages other writers, and works independently and effectively in Agile development environments.

Overview

25
25
years of professional experience

Work History

Senior Technical Writer

Commure
04.2020 - 11.2023
  • Supported several scrum teams during SDLC by guiding the writing effort for epics and stories and by offering input during grooming sessions.
  • Collaborated with product management and engineering to brainstorm new documentation strategy for an acquired product.
  • Wrote and peer reviewed new online help topics for a physician order entry application.
  • Assisted QA team in testing new features on Android and Apple mobile devices.
  • Created 3 Quick Reference cards for on-site training material.

Senior Technical Writer

Hitachi Vantara
04.2019 - 04.2020
  • Utilized strong writing skills to effectively support and enhance hardware platforms for a data management product.
  • Evaluated a product documentation set and wrote a summary report with recommendations for consolidating and improving structure and content.

Senior Technical Writer

Sensitech
04.2018 - 01.2019
  • Developed comprehensive task and reference content for a web-based supply chain software solution
  • Provided technical support during internal training sessions for the professional services team.

Lead User Assistance Writer

Persistent Systems
04.2016 - 09.2017
  • Wrote technical preview content for a new integration of UML and SysML design management software with source control and requirements management applications.
  • Collaborated with writers, editors, and developers on a process for streamlining the assembly of release notes.
  • Served on a User Education committee focusing on standardization of product “Getting Started” pages, review of subject matter for new videos and tours, and migration of product news articles to WordPress.
  • Coordinated translation of documentation source into 10 languages.

Senior Information Developer

IBM
06.2008 - 04.2016
  • Planned, managed, and delivered product documentation with cross functional teams in an agile development environment
  • Converted complex source files for an interactive installation guide into DITA
  • Wrote new conceptual and task-oriented topics for systems engineering with an IBM product
  • Collaborated with developers on a series of “Guide Me” learning scenarios that demonstrate UML and SysML workflows with an IBM product
  • Published a video tour for a new web-based IBM Information Center
  • Created a product wiki with release information, articles, and videos contributed by developers, e-learning, instructors, and field engineers
  • Maintained product download pages for sprint and final releases.

Senior Technical Writer

Telelogic
03.2007 - 06.2008
  • Wrote a beginner level product tutorial for Java and C++ developers
  • Evaluated an entire documentation set for DITA conversion and then reported findings and recommendations to management
  • Assisted with preparation and assembly of several documentation components for DITA conversion
  • Collaborated with e-learning by conducting peer reviews of product training modules.

Senior Technical Writer

RSA Security
02.1999 - 03.2007
  • Managed, produced, and delivered documentation sets for three RSA products
  • Revised and improved several sections of an administrative API guide
  • Consulted with development and quality assurance engineers to gather technical information
  • Installed and tested software builds as part of product development
  • Participating in paper prototyping and product usability testing
  • Coordinating technical and editorial reviews
  • Sponsored a peer review program to improve staff writing skills.

Education

Technical Writing Certification -

North Shore Community College
05.1998

B.A. History -

Gordon College
09.1990

Skills

  • Content Strategy
  • Interviewing techniques
  • Product Descriptions
  • Content Creation
  • Idea Brainstorming
  • Document Editing
  • Project Management
  • Collaboration
  • Darwin Information Typing Architecture
  • Peer Reviewing

Technical Summary

Oxygen XML Editor, Arbortext Epic Editor, MadCap Flare, Adobe FrameMaker, Macromedia RoboHelp, Camtasia, Captivate, Microsoft Visio, Microsoft Word, Storyboard, GitHub, Sourcetree, Jira, Confluence, Microsoft Project, Visual Source Safe, Rational Team Concert, Rational ClearQuest, Rational ClearCase, Eclipse

Timeline

Senior Technical Writer

Commure
04.2020 - 11.2023

Senior Technical Writer

Hitachi Vantara
04.2019 - 04.2020

Senior Technical Writer

Sensitech
04.2018 - 01.2019

Lead User Assistance Writer

Persistent Systems
04.2016 - 09.2017

Senior Information Developer

IBM
06.2008 - 04.2016

Senior Technical Writer

Telelogic
03.2007 - 06.2008

Senior Technical Writer

RSA Security
02.1999 - 03.2007

Technical Writing Certification -

North Shore Community College

B.A. History -

Gordon College

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Thomas Reynolds