Thomas Reynolds
Maintenance / Carpenter
Branford,CT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Home Depot
East Haven, CT
09.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer questions with minimal wait times.
- Provided primary customer support to internal customers.
- Responded to customer requests for products, services, and company information.
- Maintained a positive, happy attitude, always willing to help anyone that needs it.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Carpenter
MSmith Construction
Middletown, CT
01.2017 - 09.2023
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Built and hung custom doors and frames.
- Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
- Safely operated electric cordless and hammer drills and cutting torches.
- Planned and executed work with proper tools and materials to maximize productivity.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Measured, drilled and sawed materials to perform successful home improvements.
- Discarded debris and disposed waste to maintain cleanliness and quality standards.
- Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
Maintenance Technician
Totoket Woods Condominiums
Northford, CT
04.2021 - 07.2023
- Installed new locks, door handles, and door closers.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Painted empty Units inside, repaired decks and painted as wells cleaned to prepare for new tenants.
- Removed, replaced cabinetry, walls, doors, toilets when remodeling units.
- Maintained the outside grounds.
Education
High School Diploma -
R .C Lee High School
140 Legion Avenue New Haven Ct 05.2001 -
Skills
Complaint Resolution
undefinedTimeline
Customer Service Representative
Home Depot
09.2023 - Current
Maintenance Technician
Totoket Woods Condominiums
04.2021 - 07.2023
Carpenter
MSmith Construction
01.2017 - 09.2023
High School Diploma -
R .C Lee High School
05.2001 -
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Michael DeFeliceMichael DeFelice
Lead Basketball Trainer at North Haven Health and RacquetLead Basketball Trainer at North Haven Health and Racquet