Customer Service Representative
Thomas Rhodes
City of Melbourne
MELBOURNE,FL
21
years of professional experience
Dynamic, results-oriented professional with extensive experience in organizational management, multitasking, and fostering strong interpersonal relationships. Proven ability to leverage technology for effective communication, ensuring alignment with business objectives and audience needs. Demonstrated success in supervisory roles, complemented by robust administrative skills and a collaborative approach to achieving team goals. Committed to delivering exceptional customer service in fast-paced environments, consistently earning trust and respect from clients and colleagues.
Work History
Customer Service Representative
3 Years 9 Months- Managed customer inquiries through phone and email, ensuring timely and accurate responses.
- Resolved complex customer issues by collaborating with various departments to enhance service quality.
- Developed and implemented training programs for new staff, improving onboarding efficiency.
- Analyzed customer feedback data to identify trends, leading to process improvements in service delivery.
- Processed customer billing invoices and payments daily for monthly billing cycle.
- Updated and purged out-of-date records and files.
- Prepared and processed service forms to start and stop utility services.
- Facilitated clear communication between customers and technical staff regarding complex utility-related issues ensuring swift resolution.
- Processed billing statements and invoices accurately and efficiently.
Customer Service Personal
2 Years 11 Months- Created effective communication with the general public and various levels within the department/county to include face-to-face contact, telephone interactions, and written communications.
- Streamlined workflow processes, reducing turnaround time for permit approvals significantly.
- Kept organized records of all active permits, ensuring easy access when needed for monitoring progress or scheduling inspections.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Trained new employees on operational procedures and safety protocols.
Addiction Counselor
1 Year 7 Months- Analyzed information gathered from client's background to create treatment plans.
- Created effective communication between staff and Department of Corrections in maintaining accurate records for clients.
- Designed treatment plans based on the client's needs.
- Provided clients with effective feedback in setting up goals to improve their quality of life.
- Facilitated individual and group counseling sessions to support clients in recovery journeys.
- Educated clients on addiction, coping mechanisms, and relapse prevention techniques.
Security Officer
2 Years 10 Months- Maintained security logs and assisted supervisors in general office duties for security operations.
- Monitored premises to ensure safety and security of personnel and property.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Conducted regular patrols to identify and mitigate potential security threats.
- Trained new officers on security protocols and operational procedures for effective performance.
Sonar Technician
4 Years- Performed administrative duties and handled customer service relations with the Naval Housing Office.
- Operated advanced sonar systems to detect and classify underwater objects.
- Analyzed sonar data to provide actionable intelligence for mission planning.
- Trained junior technicians on sonar operation procedures and troubleshooting techniques.
- Analyzed multiple data inputs across active and passive acoustic, Expendable Bathythermograph (XBT) and tactical oceanographic.
- Maintained COMSEC and INFOSEC in operations and actions to preserve operational integrity.
- Conducted passive and active sonar searches for suspected targets.
- Regularly participated in drills, sharpening technical skills while strengthening teamwork among shipmates.
- Collaborated with various units to coordinate security operations during exercises and events.
Education
Bachelor of Science - Criminal Justice
with honors
Skills
Conflict Management and Mediation techniques.
Communication
analyzing
and modifying skills.
Leadership
training
and coordinating skills.
Critical thinking
Data entry
Administrative support
Conflict resolution
Relationship building
Operational planning
Intelligence products
System troubleshooting
Security clearance
Timeline
Customer Service Representative
City of Melbourne
12.2022 - CurrentRead More
Customer Service Personal
Brevard County
12.2015 - 11.2018Read More
Addiction Counselor
STEPS Inc.
04.2014 - 11.2015Read More
Security Officer
Pinkerton Government Services
07.2009 - 05.2012Read More
Sonar Technician
United States Navy
06.2005 - 06.2009Read More
University of Central Florida
Bachelor of Science from Criminal Justice
Read More