THOMAS RIZZUTO
Call Center Rep
Mason,OH
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Renown Hospital
Reno, NV
09.2024 - 02.2026
- Assisted pharmacists in preparing and dispensing prescriptions accurately.
- Managed medication inventory, ensuring compliance with safety standards and regulations.
- Trained new pharmacy staff on operational procedures and safety protocols.
- Collaborated with healthcare teams to optimize patient medication therapy plans.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Pharmacy Technician
Walgreens
Reno, NV
12.2023 - 09.2024
- Implemented process improvements to enhance workflow efficiency within pharmacy operations.
- Oversaw daily pharmacy operations, ensuring adherence to quality control measures.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Lead Advisor
Best Buy Health
Reno, NV
04.2023 - 09.2024
- Assist with new product assessment and testing/feedback when assigned by the User Acceptance Team (UAT)
- Mentored junior advisors, promoting professional development and ensuring alignment with organizational objectives.
- Led strategic initiatives to enhance client engagement and satisfaction across multiple service platforms.
- Developed training programs for team members, fostering knowledge sharing and skill enhancement.
Senior Advisor
Best Buy Health
Reno, NV
06.2020 - 04.2023
- Led cross-functional teams to develop and implement strategic initiatives enhancing operational effectiveness.
- Developed comprehensive reports presenting insights and recommendations to senior leadership.
- Analyzed market trends to inform strategic decision-making and identify new opportunities for growth.
- Mentored junior advisors, fostering professional growth and enhancing team capabilities.
Customer Service Agent
Best Buy Health
Reno, NV
01.2020 - 06.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer inquiries through multiple channels, enhancing satisfaction and loyalty.
- Collaborated with team members to streamline processes and improve service delivery efficiency.
- Analyzed customer feedback data to recommend solutions for enhanced product offerings and service quality.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
On Boarding Agent
Intuit
Reno, NV
09.2017 - 10.2019
- Professional communication via phone & chat with clients.
- Review client’s current tax filings.
- Direct contact until the customer runs the first payroll.
Risk Management Agent
Intuit
Reno, NV
08.2016 - 09.2017
- Managing all internal reports, data entry & case documentation.
- Processed offline case requests and contacted the appropriate departments to assist clients.
- Worked on continuously improving company processes and customer guidelines to enhance efficiency and improve customer experience.
- Supported the Risk team with back up work and cross-functional assignments.
- Led customer support initiatives, enhancing user satisfaction through effective issue resolution.
- Streamlined onboarding processes, reducing time for new agents to achieve full productivity.
Verifications Specialist
Henry Schein
Reno, NV
11.2014 - 05.2016
- Conducted thorough product verification to ensure compliance with quality standards.
- Collaborated with cross-functional teams to resolve discrepancies and streamline processes.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
Education
Pharmacy Technician School
Milan Institute
Reno, NV01-2014
High School Diploma -
Helix High School
La Mesa, CA01-1993
Skills
- Microsoft Office (10 years)
- Microsoft Word (10 years)
- Microsoft PowerPoint (4 years)
- Spreadsheets (3 years)
- 10-Key (10 years)
- Problem-solving skills
- Customer support
- Customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call control
Certification
- Pharmacy Technician License: PT30124 10/2024-10/2026
- BLS: #265416915369 10/25-10/27
Timeline
Pharmacy Technician
Renown Hospital
09.2024 - 02.2026
Pharmacy Technician
Walgreens
12.2023 - 09.2024
Lead Advisor
Best Buy Health
04.2023 - 09.2024
Senior Advisor
Best Buy Health
06.2020 - 04.2023
Customer Service Agent
Best Buy Health
01.2020 - 06.2020
On Boarding Agent
Intuit
09.2017 - 10.2019
Risk Management Agent
Intuit
08.2016 - 09.2017
Verifications Specialist
Henry Schein
11.2014 - 05.2016
Pharmacy Technician School
Milan Institute
High School Diploma -
Helix High School