Experienced General Operations Manager with 25 years of diverse expertise, including leadership roles in pizza restaurant management, retail store management, data entry for Mendocino County, and marketing & outreach for the Foster Family Agency. Adept at building strong relationships, influencing frontline staff, and driving operational results in fast-paced, time-sensitive environments. Proven ability to manage and delegate projects effectively while delivering clear, engaging, and organized communications across multiple platforms. Strong leadership skills with a focus on leading by example and achieving team success.
Hi, I’m
Thomas Roman Sr
Ukiah
Summary
Overview
21
years of professional experience
Work History
Crestwood Behavioral Health CenterSanta Rosa, CA
Recovery Technician
09.2025 - Current
Job overview
- Monitored clients' behaviors and documented changes to inform treatment adjustments and interventions.
- Conducted patient assessments, identifying specific addiction issues and risk factors for targeted intervention efforts.
- Regularly updated client records to accurately capture progress throughout their recovery journey.
- Streamlined documentation processes for more efficient tracking of patient progress and treatment outcomes.
- Promoted an inclusive and supportive environment for diverse clientele, addressing cultural and linguistic barriers in the treatment process.
Sunrun
Solar Advisor
11.2022 - 05.2024
Job overview
- Represented Sunrun as the primary brand ambassador in partner stores, fostering brand loyalty and customer trust.
- Qualified leads, scheduled appointments, and collaborated with Field Sales Consultants to streamline the sales process and enhance conversions.
- Surpassed monthly sales quotas by optimizing time management and executing targeted prospecting strategies.
- Partnered with the marketing team to develop compelling promotional materials aimed at engaging potential solar customers.
Self Employed (eBay store)Ukiah, CA
E-Commerce Entrepreneur (eBay)
05.2018 - 01.2024
Job overview
- Streamlined financial and administrative controls, ensuring accurate tracking of funds and up-to-date records
- Drove sales growth through innovative and impactful advertising campaigns.
- Targeted Spearheaded marketing campaigns, elevating brand visibility and attracting new customers.
- Orchestrated exceptional customer experiences by managing team interactions, touchpoints, and engagement strategies.
- Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
CVS Health
Retail Store Manager
07.2005 - 04.2018
Job overview
- Directed all aspects of store operations, driving productivity improvements and enhancing performance across teams.
- Managed inventory audits, financial reconciliations, and sales reporting.
- Fostered employee development programs, boosting team morale and enhancing skills for better performance.
- Designed and implemented data-driven marketing campaigns that increased customer engagement and accelerated sales growth.
- Earned recognition as Store Manager of the Year in 2017 for outstanding leadership and exceptional operational results.
- Coordinated employee schedules, ensuring optimal performance and seamless shift coverage.
- Resolved escalated customer complaints, restoring satisfaction and enhancing customer loyalty.
Education
Mendocino CollegeUkiah, CA
AA Degree from General Studies
01.2002
University Overview
Skills
- Customer Relationship Management
- Cultural development
- Recruitment and hiring
- Records organization and management
- Staff training/development
- Inventory tracking and management
- Store operations
- Store opening and closing
- Behavior observation
- Patient confidentiality
- Vitals monitoring
- Task prioritization
- Patient care coordination
- Behavioral management
- Conflict resolution
Affiliations
Affiliations
- County of Mendocino HHSA (Clerical)
- Redwood Community Services (Foster Families Agency)
- CVS Health (Store Manager)
- Sunrun (Sales Lead)
- Walmart (stocker/unloader)
- EBay (Business Entrepreneur)
- U.S Census (Fingerprint Technician)
- The Hopland Inn (Front Desk/Admin)
Timeline
Recovery Technician
Crestwood Behavioral Health Center
09.2025 - Current
Solar Advisor
Sunrun
11.2022 - 05.2024
E-Commerce Entrepreneur (eBay)
Self Employed (eBay store)
05.2018 - 01.2024
Retail Store Manager
CVS Health
07.2005 - 04.2018
Mendocino College
AA Degree from General Studies