Thomas Rose
Olean,NY
Summary
Dynamic Area Coach with a proven track record at Indus Hospitality Group, excelling in staff training and strategic planning. Successfully developed training programs that reduced turnover and fostered employee engagement. Known for motivational leadership and adept at managing operations to achieve consistent sales growth while cultivating an inclusive team culture.
Overview
12
12
years of professional experience
Work History
Area Coach
Indus Hospitality Group
10.2023 - Current
- Achieved consistent sales growth by setting clear expectations and providing support to store managers.
- Developed a comprehensive training program for new hires, resulting in faster onboarding and reduced turnover.
- Collaborated with fellow Area Coaches sharing best practices which contributed to the overall success of the organization.
- Championed company culture initiatives, fostering an inclusive atmosphere where diverse perspectives were valued and encouraged.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Oversaw payroll, business planning and marketing for franchise operations.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
Store Manager
Dollar General
Rushford, NY
07.2014 - 10.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Specialist
US Army
Fort Benning, GA
07.2013 - 07.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Ten Broeck Academy
Franklinville, NYSkills
- Staff training and development
- Operations management
- Employee engagement
- Personable and friendly
- Motivational leadership style
- Group leadership
- Youth sports coach
- Team development
- Strategic planning
Timeline
Area Coach
Indus Hospitality Group
10.2023 - Current
Store Manager
Dollar General
07.2014 - 10.2023
Specialist
US Army
07.2013 - 07.2021
High School Diploma -
Ten Broeck Academy