Thomas Russo

Owned my own business and managed a two truck operation. Managed day-to-day operations. Hired, trained, and managed a high-performing team of employees dedicated to achieving company goals. Managed financial aspects of the business, including budgeting, financial reporting and tax preparation. Implemented marketing strategies to increase brand awareness and attract new customers. Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business. Expanded product and service offerings by researching trends and identifying potential growth opportunities. Attended trade shows and continuing educational courses to keep up on industry standards. Mentored employees on best practices in customer service and sales techniques, leading to increased performance. Maintained and serviced carpet machine and equipment. Serviced and maintained vans. Performed work in clients home. Services offered: Flooring sales, Carpet, Upholstery, Tile/Grout cleaning, Odor corrections, A/C duct and dryer vent cleaning. Knowledgeable in fibers of carpet, upholstery and the chemistry to clean it. Developed and maintained strong relationships with clients, resulting in repeat business and referrals for 38 years.

m

• Improved client satisfaction by providing timely and quality handyman services for various home repairs.
• Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.
• Enhanced property value for clients through professional landscaping, gardening, and outdoor maintenance tasks.
• Provided exceptional customer service by actively listening to client concerns and effectively communicating solutions to their problems.
• Consistently met deadlines for assigned projects by prioritizing tasks efficiently based on urgency and complexity.