Thomas Sambrano
Las Vegas,NV
Summary
Dynamic leader with a proven track record at Silver Sage Wellness Dispensary, adept in employee management and operations optimization. Skilled in fostering teamwork and resolving problems efficiently, boosting productivity and customer satisfaction. Expert in POS systems and staff development, ensuring seamless store operations and enhanced team performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Floor Manager
Silver Sage Wellness Dispensary
08.2019 - Current
- Managing a team of 30+ employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Overseeing supply restocking, area cleaning, and product organization.
- Overseeing employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- I always make personal recommendations for customers by sharing product knowledge and demonstrating product.
- Coaching employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- I perform closing procedures daily by balancing cash drawers and reconciling debit card or Dutchie pay transactions.
- Boosting employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Managing daily store operations for smooth functioning and achieving sales targets.
- Evaluating staff performance regularly to identify areas for improvement or commendation.
- Developing staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Coordinating with other departments to ensure seamless workflow across all areas of the store operation.
- Enhancing team performance through regular training, mentoring, and constructive feedback.
- Promoting sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
Budtender
Canopi Dispensary
05.2018 - 04.2019
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles and any other needs for the patient in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Restocked supplies and arranged displays.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
Produce Clerk
Vons Grocery Store
02.2017 - 04.2018
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Kept tidy and organized area to comply with cleanliness standards.
- Inspected produce to update and adjust pricing information.
Metal Restoration
5 Star Metal Restoration
03.2015 - 12.2016
- Maintained safety standards throughout all phases of the restoration process, minimizing risks to workers and preserving structural integrity.
- Restored historical buildings by using appropriate techniques and materials, preserving their original architectural integrity.
- Conducted thorough assessments of damaged structures to determine the extent of required restoration work.
- Fostered strong relationships with clients, colleagues, and suppliers, contributing to a positive reputation within the restoration industry.
Education
High School Diploma -
Cheyenne High School
Las Vegas, NV05.2015
Skills
- Employee management
- Customer relations
- POS systems
- Policy enforcement
- Store maintenance
- Operations management
- Stock management
- Performance improvements
- Scheduling and planning
- Team training and development
- Employee scheduling
- Floor management
- Employee schedule management
- Problem resolution
- Computer skills
- Staff development
- Teamwork
- Problem-solving
Certification
Dispensary agent card
OSHA 30
Sheriffs card
Timeline
Floor Manager
Silver Sage Wellness Dispensary
08.2019 - Current
Budtender
Canopi Dispensary
05.2018 - 04.2019
Produce Clerk
Vons Grocery Store
02.2017 - 04.2018
Metal Restoration
5 Star Metal Restoration
03.2015 - 12.2016
Dispensary agent card
OSHA 30
Sheriffs card
High School Diploma -
Cheyenne High School
Similar Profiles
Dottie KenneyDottie Kenney
Kitchen Assistant at Silver Sage WellnessKitchen Assistant at Silver Sage Wellness
Khalid MartinKhalid Martin
Budtender at Nurse Wellness Hemp DispensaryBudtender at Nurse Wellness Hemp Dispensary
Leslie SantanderLeslie Santander
Winery Worker at Silver Sage WineryWinery Worker at Silver Sage Winery