Thomas Shauger
Surfside Beach,SC
Summary
Customer service and operational support professional with experience delivering consistent service in high-pressure environments. Skilled in training and mentoring teams to maintain performance and quality. Strong knowledge of customer-facing systems and operational processes to support reliable service delivery.
Overview
11
11
years of professional experience
Work History
Landscaper/Driver
Amazing Blades Landscaping
Myrtle Beach, SC
03.2026 - 09.2026
- Maintained landscape designs through regular pruning and trimming of plants.
- Installed new plantings, sod, and hardscaping elements per design specifications.
- Operated landscaping equipment, including mowers, blowers, and trimmers, with safety protocols.
- Performed routine maintenance and repairs on irrigation systems to ensure efficient operation.
TEMPORARY TILTING & LICENSE SPECIALIST
South Carolina DMV
Myrtle Beach, SC
06.2025 - 02.2026
- Managed over 50 daily transactions, ensuring accuracy and positive customer experiences.
- Processed driver's license titles and registration transactions, maintaining compliance with state procedures.
- Guided customers through suspension and reinstatement processes with clear instructions.
- Utilized Phoenix system to streamline transaction processing and improve service efficiency.
- Completed NET 1 and NET 2 training programs to enhance professional skills.
Server
Texas Roadhouse, Lil Tokyo, New York Prime
Myrtle Beach, SC
02.2020 - 06.2025
- Provided high-quality customer service in fast-paced environments.
- Increased sales through effective product recommendations and upselling techniques.
- Mentored and trained new staff on service standards and teamwork principles.
- Maintained cleanliness and organization of dining area during shifts.
- Executed opening and closing duties, including setting up dining area and restocking supplies.
Landscaper
Shauger Group, Inc
Orange, NJ
09.2018 - 03.2020
- Trained new hires on procedures and safety compliance standards to ensure operational readiness.
- Operated and maintained landscaping equipment, including mowers, edgers, trimmers, and blowers.
- Installed landscape features, such as trees, shrubs, flowers, sod, rocks, and mulch, to enhance outdoor aesthetics.
- Trimmed and edged around flower beds, walkways, and walls for improved visual appeal.
Garage Attendant
Morris County Motor Service Center
Morris Plains, New Jersey
06.2015 - 09.2018
- Responded promptly to service requests while ensuring compliance with safety standards.
- Maintained cleanliness and organization of the work garage to meet internal and regulatory safety expectations.
- Executed maintenance and repairs to maintain safe, efficient facility operations.
- Operated a forklift for pallet movement and other materials within the shop.
- Transported parts via vehicle for timely pickups and deliveries.
Education
Associate Degree - Liberal Arts
County College of Morris
Randolph, NJ01-2016
Skills
- Title processing
- Microsoft Word and Excel proficiency
- POS system expertise
- Customer service excellence
- Sales strategies
- Team leadership
- Communication skills
- Problem solving
Timeline
Landscaper/Driver
Amazing Blades Landscaping
03.2026 - 09.2026
TEMPORARY TILTING & LICENSE SPECIALIST
South Carolina DMV
06.2025 - 02.2026
Server
Texas Roadhouse, Lil Tokyo, New York Prime
02.2020 - 06.2025
Landscaper
Shauger Group, Inc
09.2018 - 03.2020
Garage Attendant
Morris County Motor Service Center
06.2015 - 09.2018
Associate Degree - Liberal Arts
County College of Morris