Thomas Shields
Congers,NY
Summary
Adept at elevating customer experiences, I leveraged my time management and customer service skills at Home Depot to mentor new cashiers, enhancing team productivity significantly. Specializing in store operations and conflict resolution, my approach has consistently fostered a positive shopping environment, showcasing a commitment to excellence and empathy in customer interactions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head Cashier
Home Depot
West Nyack, NY
12.2021 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Education
High School Diploma -
Clarkstown High School North
New City, NY06.2021
Skills
- Customer Service
- Positive Attitude
- Time management strength
- Store opening/closing procedures
Certification
Forklift Certified
Timeline
Head Cashier
Home Depot
12.2021 - Current
High School Diploma -
Clarkstown High School North