Thomas Slezak

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• Supervised and evaluated security staff performance to determine compliance with safety regulations.
• Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
• Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
• Monitored alarm systems and CCTV footage to enable prompt attention and response.

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• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Handle large amounts of cash and balance safe accounts.

• Prioritized workload efficiently by assessing urgency levels associated with each call, resulting in an improved response time for critical issues.
• Improved equipment efficiency by performing regular maintenance tasks and timely repairs.
• Maintained detailed records of all service activities, enabling accurate tracking of equipment history and warranty information.
• Established strong relationships with vendors to ensure access to quality replacement parts at competitive prices.

• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.