Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Other Information
Decorations And Awards
Security Clearance
Training
Timeline
Generic

Thomas Smith

Hampton,VA

Summary

Dedicated IT professional with extensive experience in client systems management, IT asset management, and communications operations. Proven track record in deploying robust IT solutions in high-pressure environments, including two special operation deployments. Adept at administering JOC systems and supervising radio transmission operations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

NCOIC, Client Systems

363d Intel Support Squadron
01.2022 - Current
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem-solving.
  • Created internal ticket system app for unit members.
  • Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
  • Built SDC PXE server with switches for NIPR, SIPR, & JWICS workstations.
  • Maintain management of AFNET, JWICS, Centrix, and JIANT networks.
  • Identified opportunities for process improvement through analysis of user feedback and implemented changes accordingly.
  • Reduced downtime by troubleshooting and repairing hardware, software, and network issues.

Help Desk Technician

363d Intel Support Squadron
01.2016 - 01.2021
  • Supported an intelligence community and developed targeting operations experience.
  • Understanding of cyber role and how it affects operational level of combat planning.
  • Proficient in PowerShell scripts.
  • Created automated script to install print drivers on remote computers.
  • Knowledge of Wi-Fi access/control management.
  • Supported Air Operation centers and seven Unified Combatant Commands.
  • Conducted CAC PIN Reset operations.
  • Developed proficiency in Power App/Power Automate, SharePoint and Office products.
  • Conducted Configuration/Troubleshooting for printers, cell phones, and VoIP's.

Education

Bachelor of Science - Cyber Security

CCAF
12.2026

Associate of Science - Information Systems Technology

CCAF
03.2024

AIRMAN LEADERSHIP SCHOOL -

Military Professional Military Education
06.2018

Skills

  • Troubleshooting skills
  • Network configuration
  • NDCI, TEMPEST, ASIs, MTOs
  • Python, Kali Linux, and Virtual Machines
  • Building Access Software Genetec Security Desk

Accomplishments

  • Air and Space Achievement Medal (2022)
  • Joint Service Achievement Medal (2018)

Certification

  • CompTIA Security + certified

Other Information

  • Two Joint Special Operation Deployments (2018, 2019)

Decorations And Awards


  • AFTC 3F2X1 001, 2023
  • NCO of the 4th Quarter, 2022
  • NCO of the 1st Quarter, 2022
  • NCO of the year, 2022
  • NCO of the 3rd Quarter, 2022
  • NCO of the 2nd Quarter, 2022
  • Law of War - Basic, 2022
  • FieldCraft Hostile, 2022


Security Clearance

SCI(DCID 1/14 ELIGIBLE)

Training

  • EJPME I
  • AFTC 3F2X1 001
  • Law of War - Basic
  • FieldCraft Hostile

Timeline

NCOIC, Client Systems

363d Intel Support Squadron
01.2022 - Current

Help Desk Technician

363d Intel Support Squadron
01.2016 - 01.2021

Bachelor of Science - Cyber Security

CCAF

Associate of Science - Information Systems Technology

CCAF

AIRMAN LEADERSHIP SCHOOL -

Military Professional Military Education

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