Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Thomas Keaton Smith-Fassler

West Reading,PA

Summary

Enthusiastic and motivated to work with patients and families thoroughly and efficiently. Friendly, adaptable, collaborative, and professional member of the care team. Excellent customer service skills and experience with building trusting relationships with patients as well as members of the care team. Enjoys brainstorming possible solutions to complex problems. Responsible for knowledge of and compliance with multiple guidelines, for example, prior authorizations and radiology scheduling including interventional radiology scheduling. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Interventional Radiology Patient Care Coordinator

UNMH
09.2021 - 06.2023
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Managed over 40 customer calls per day.
  • Worked closely with patients to deliver excellent and direct individualized patient care coordination.
  • Increased patient experience scores by 5 percentile points.
  • Maintained confidentiality of patient data and conditions to safeguard health information.
  • Worked with patients to schedule tests and procedures.
  • Facilitated communication between hospital departments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Provided professional services and support in dynamic work environment.
  • Learned and adapted quickly to new technology and software applications.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.

Outpatient Radiology Scheduling

UNMH
11.2019 - 09.2021
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Answered over 55 calls daily to provide access to Outpatient Radiology Services, answered questions and directed calls to appropriate staff.
  • Scheduled outpatient radiology appointments for MRI, CT Ultrasound, Mammograms, Fluoroscopy, and Bone Density.

Patient Transport

UNMH
07.2017 - 09.2019
  • Transported over 35 patients daily to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
  • Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
  • Collaborated with nursing assistants, nurses and physicians to maintain stability during transport and facilitate event-free transport.
  • Analyzed patients' medical conditions to identify proper mode of transport.

Box Office, Usher, Concessions

Rio Rancho Premier Cinema
04.2016 - 06.2017
  • Welcomed guests to theater with friendly demeanor and smile, directing to correct screening rooms.
  • Maintained lobby, hallway and auditorium cleanliness using various sanitation practices.
  • Performed ticket and concession area sales as needed.

Education

Some College (No Degree) - Communications

Central New Mexico Community College
Albuquerque, NM

High School Diploma -

Cibola High School
Albuquerque, NM
05.2016

Skills

  • Customer Service
  • Administrative Supervision
  • Patient Rapport
  • Case Management
  • Insurance Verification
  • Coordinate Referrals
  • Outbound Calling
  • Improve Patient Care
  • Organizational Skills
  • Professional Relationships
  • Scheduling
  • Strategic Planning

Accomplishments

Earned

  • Earned distinguished healthcare award for Radiology Department in 2021.
  • Recipient of 50+ I Care Awards from patients,providers,and staff.

Timeline

Interventional Radiology Patient Care Coordinator

UNMH
09.2021 - 06.2023

Outpatient Radiology Scheduling

UNMH
11.2019 - 09.2021

Patient Transport

UNMH
07.2017 - 09.2019

Box Office, Usher, Concessions

Rio Rancho Premier Cinema
04.2016 - 06.2017

Some College (No Degree) - Communications

Central New Mexico Community College

High School Diploma -

Cibola High School

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