THOMAS SOTO
El Paso,TX
Summary
Results-driven data professional, well-versed in data entry and management. Proven track record of efficiently handling large volumes of data with precision, contributing to streamlined operations. Known for strong teamwork, adaptability, and commitment to achieving high standards in every task.
Overview
5
5
years of professional experience
Work History
Seasonal Warehouse Assistant
Amazon
01.2023 - 02.2023
- Scanned pods that contained customers items, managed lost items, scanned items to categorize where they had to go or mark damaged items.
- Refilled packer's sections with supplies such as variety of sizes of cardboard boxes they use for packing customer items.
Janitorial Worker
ServiceMaster
10.2021 - 11.2022
- Maintained, sanitized facilities to the companies’ standards and gave a good performance.
- Communicated with staff of facilities to advise them about inventory, Defective machines or equipment.
Customer Service Representative
Alorica
02.2021 - 03.2021
- Assisted customers from canceling their services with att by solving their problems such as billing, promos for new devices, getting them started with getting a new device and services.
- Helped callers fit their needs with Information regarding what they were looking for, Answering callers questions.
Tile Helper
Machados Tile
04.2020 - 09.2020
- Helped tiler installer get tools ready for the job such as getting the buckets ready for mixing, tools for cutting tile, brought in and out tile for the project.
- Once done with the project, I was tasked to clean up the room by sponging the tile with clean water once the tile was dried.
- Helped paint houses on the outside and inside, repaired walls that had holes, replaced floor boarding with new ones.
- Helped demolish projects that were going to be renovated.
Customer Service Representative
GC Services LP
01.2020 - 03.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries. Fast-tracking them for problem solutions.
- Investigated and resolved customer complaints regarding delivery issues.
Game Advisor
GameStop
11.2018 - 03.2020
- Described game system benefits and demonstrated features.
- Helped customers to locate desired games, consoles, and accessories.
- Answered phones to assist callers in obtaining information on store inventory and resale value of games and consoles.
- Engaged store guests to determine gaming needs, direct towards appropriate department and provide information about game content, technology and pricing.
Tile Helper
JEZZZ Tile
04.2018 - 11.2018
- Helped tiler installer get tools ready for the job such as getting the buckets ready for mixing, tools for cutting tile, brought in and out tile for the project.
- Once done with the project, I was tasked to clean up the room by sponging the tile with clean water once the tile was dried.
- Helped paint houses on the outside and inside, repaired walls that had holes, replaced floor boarding with new ones.
- Helped demolish projects that were going to be renovated.
Delivery Driver
Dominoes
01.2018 - 03.2018
- Helped Arranged store equipment such as pizza boxes, Food, and Supplies.
- Engaged in assisting the customers by placing orders for them on call or in-store.
- Delivered food to local customers when requested.
- Maintained store by cleaning dining area, restrooms, office section and in the kitchen.
Education
High School Diploma -
Socorro High School
06-2018
Bachelor of Science - Computer Science
University of Phoenix
Tempe, AZ02-2029
Skills
- POS system operation
- Customer assistance
- Customer service
- Organization skills
- Friendly, positive attitude
- Flexible
- Attention to detail
- Time management
- Team collaboration
- Maintaining workplace safety
- Loading and unloading
- Storage organization
- Decision-making
- Warehouse safety
- Documentation and reporting
- Paperwork processing
- Packaging and labeling
- Problem-solving
Timeline
Seasonal Warehouse Assistant
Amazon
01.2023 - 02.2023
Janitorial Worker
ServiceMaster
10.2021 - 11.2022
Customer Service Representative
Alorica
02.2021 - 03.2021
Tile Helper
Machados Tile
04.2020 - 09.2020
Customer Service Representative
GC Services LP
01.2020 - 03.2020
Game Advisor
GameStop
11.2018 - 03.2020
Tile Helper
JEZZZ Tile
04.2018 - 11.2018
Delivery Driver
Dominoes
01.2018 - 03.2018
High School Diploma -
Socorro High School
Bachelor of Science - Computer Science
University of Phoenix