Aloha POS
Thomas Spencer
General Manager
Little Rock,AR
Summary
Customer-oriented General Manager with 13 years of experience focused on increasing beverage sales and customer retention. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering excellent communication and team leadership.
Overview
2
2
Certifications
12
12
years of professional experience
Work History
General Manager
42 Bar And Table, Clinton Foundation
Little Rock, AR
10.2017 - 12.2020
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Developed and maintained relationships with "Regular" customers and suppliers through continual communication and education.
- Received superior customer service satisfaction scores for 6 consecutive quarters.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Held weekly meetings with Finance, Communication, and IT Departments to identify techniques to overcome sales obstacles.
General Manager
So Restaurant-bar
Little Rock, AR
10.2008 - 10.2017
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Launched OpenTable and Aloha POS business management software system, resulting in 10% business growth.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
- Implemented operational strategies and effectively built customer and employee loyalty through outstanding service.
Education
No Degree - Aeronautical Engineering
Arkansas State University
State University, ARSkills
Performance improvement
Accomplishments
- First to bring the Second Wine Stem Award by Wine Spectator Magazine to Arkansas
- Multiple live TV appearances (Promoting business; Mixing Cocktails)
- Extensive experiences in running small family owned business as well as working with multiple departments to achieve goals.
- Point of contact for taking care of previous Presidents and high level government officials.
Affiliations
Bartenders Guild of America
Software
Compete Inventory Systems
Open Table Reservation Systems
Certification
Level 1 Sommelier Certification from Court of Master Sommeliers
Timeline
General Manager
42 Bar And Table, Clinton Foundation
10.2017 - 12.2020
General Manager
So Restaurant-bar
10.2008 - 10.2017
No Degree - Aeronautical Engineering
Arkansas State University
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