Thomas Spitz
Brookville,PA
Summary
Strategic Operations Manager experienced in technology installations and process improvements. Drives project success and enhances customer relations across retail and healthcare sectors. Skilled in equipment installation and network troubleshooting, with a strong focus on customer relationship management and systems maintenance.
Overview
28
28
years of professional experience
Work History
Owner
Aristo Technologies
Brookville, Pennsylvania
10.2016 - Current
- Directed daily operations of technology service company.
- Executed multiple rollouts, increasing technician deployment from 3-4 to 10 across various sites, addressing diverse customer needs.
- Integrated point of sale systems with workstations, phone systems, back-of-house equipment, and CCTV, enhancing transaction efficiency through installation, testing, and maintenance.
- Installed infrastructure and hardware for teledata and CCTV equipment in retail, financial, and healthcare locations across the US.
- Provide smart hands for equipment installation across several industry specialties. Retail, financial, and healthcare
- Voice, data, and fiber optic cabling installations, testing, and maintaining systems.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
National Sales Manager/ Account Manager
Spencer Technologies
Medway, Massachusetts
02.2012 - 11.2017
- Developed national sales strategies to enhance market penetration.
- Managed key customer relationships to ensure satisfaction and retention.
- Implemented sales processes to streamline operations and improve efficiency.
- Tracked sales performance metrics to inform strategic decisions.
- Implemented a CRM system that improved tracking of leads, customers, and order fulfillment times.
- Prepared monthly, quarterly and annual sales forecasts to effectively plan sales strategies.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
- Reestablished partnerships with clients to strengthen account loyalty. by building relationships with clients.
- Developed strategies to increase revenue from existing accounts.
- Gave sales presentations, negotiated contracts and promoted services to customers.
- Facilitated communication between clients and internal teams to align goals.
- Acted as main point of contact in matters relating to client concerns and needs.
- De-escalated customer interactions by providing alternative solutions to issues.
- Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
- Maintained productive national sales staff by strategically recruiting, orienting and training top-notch employees.
- Provided training and guidance to new Account Managers.
- Recruited, hired and trained new hires to optimize profitability
- Coordinated training programs to improve staff product knowledge.
- Participated in industry events such as trade shows, conferences, seminars, in order to promote products and services.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
- Conveyed customer needs and preferences to design and production departments.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Coordinated project timelines and ensured timely deliverables for clients.
- Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Built strong relationships with vendors and suppliers to ensure favorable terms of delivery and payment conditions.
Program Manager
Telaid Industries
Niantic, Connecticut
03.2009 - 02.2012
- Led cross-functional teams to implement program strategies and achieve project goals.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Coordinated project schedules and resources, ensuring timely delivery of services aligned with project goals.
- Negotiated scope changes with stakeholders, managing expectations and ensuring program deliverables remained aligned with strategic goals.
- Managed external client and business partner relationships.
- Developed program documentation to support compliance and streamline reporting processes.
- Drafted senior management reports that highlighted key milestones and program progress throughout the lifecycle.
- Facilitated training sessions for team members on program tools and best practices.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Negotiated contracts and agreements with vendors and suppliers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Account Manager/Senior Lead Technician
Spencer Technologies
Medway, Massachusetts
01.1998 - 02.2009
- Cultivated client relationships, enhancing satisfaction and retention through proactive engagement.
- Created comprehensive reports on account performance and presented them to senior management.
- Coordinated project timelines and deliverables with cross-functional teams.
- De-escalated customer interactions by providing alternative solutions to issues.
- Utilized problem-solving skills when dealing with difficult customers.
- Promoted continuous improvement by sharing best practices and lessons learned with account management team.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Identified customer needs by asking questions and advising on best solutions.
- Performed lead technician duties on Spencer installations.
- Attended pilot locations and helped create and maintain the technician scope of work. - Provided deliverable to the Spencer management team.
- Organized and tracked project expenses, ensuring accuracy in financial reporting.
- Installed, terminated, and tested multiple data/ communications cabling. This includes but not limited to Cat3, CAT5, CAT6, Audio, Video, and Fiber optic cabling. This also includes OSP and premise cabling following Bicsi cabling standards.
- Installed and testing POS systems in various customer locations throughout the US and Puerto Rico.
- This includes but not limited to Registers, PC workstations, Switches, Routers, Phone Systems (analog and VoIP), traffic counters, CCTV systems, Access control, etc.
- Lead Technician Role:
Education
Trade- Telecommunications, Fiber Optics, Security - Telecommunications
Wrightco Technologies
Ebensburg, PA09-1996
High School Diploma -
Brookville Area High School
Brookville, PA05-1995
Some College (No Degree) - Nursing
Pennsylvania State University
DuBois, PASkills
- Project management
- Equipment installation
- Network troubleshooting
- Systems maintenance
- Cable testing
- Customer relationship management
- Onsite installation of Voice/ Data, Fiber Optics Cabling, Testing, and troubleshooting
- VoIP
- Data Center
- Distribution Facilities
- Vendor Management
- Process Improvement
- Estimating
- Creating SoW and Project Plans
- Network design- Previous RCDD Certification
- CCTV/ Security
- Financial Reporting
Timeline
Owner
Aristo Technologies
10.2016 - Current
National Sales Manager/ Account Manager
Spencer Technologies
02.2012 - 11.2017
Program Manager
Telaid Industries
03.2009 - 02.2012
Account Manager/Senior Lead Technician
Spencer Technologies
01.1998 - 02.2009
Trade- Telecommunications, Fiber Optics, Security - Telecommunications
Wrightco Technologies
High School Diploma -
Brookville Area High School
Some College (No Degree) - Nursing
Pennsylvania State University