Thomas Strawn
Las Vegas,NV
Summary
Professional Customer Service Team Leader with 15 years of experience building long-lasting customer relationships and increasing sales as a driven leader. Excels at arranging work schedules, and defining priorities. Highly skilled in conducting performance reviews. Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Star Nursing
Las Vegas, NV
11.2022 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Store Manager /Sales Manager
Grow Generation
Colorado Springs, CO
01.2021 - 04.2022
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Grow Warehouse
Store Manger / Head of Sales
Colorado Springs, CO
03.2013 - 01.2021
- Established and maintained good relations with customers, vendors and transport companies.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Tracked monthly sales to generate reports for business development planning.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Led team engagement to assist cross-functional departments and achieve goals.
Assembly Line Worker
Winnebago
Forest City, IA
03.2009 - 01.2013
- Adjusted machine settings according to job requirements, ensuring optimal performance.
- Operated machinery, forklifts and other heavy equipment.
- Loaded raw materials into machines for processing according to instructions provided by supervisors.
- Completed team production and productivity level reports for management
Sales Assistant
Pacsun
Las Vegas, NV
07.2006 - 10.2008
- Informed customers about current promotions and discounts.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Greeted customers and provided assistance with product selection.
Education
High School Diploma -
Bonanza High School
Las Vegas, NV06.2005
Some College (No Degree) - Sales, Merchandising, And Marketing
Waldorf College
Forest City, IASkills
- Customer Service
- Employee Performance Management
- Sales Team Leadership
- Inventory Management
- Coaching and Mentoring
- Shipping and Receiving
- Vendor Relationship Management
- POS systems
- Store opening and closing
Affiliations
- Coaching my daughter's kindergarten and first grade soccer team.
Timeline
Assistant Store Manager
Star Nursing
11.2022 - Current
Store Manager /Sales Manager
Grow Generation
01.2021 - 04.2022
Grow Warehouse
Store Manger / Head of Sales
03.2013 - 01.2021
Assembly Line Worker
Winnebago
03.2009 - 01.2013
Sales Assistant
Pacsun
07.2006 - 10.2008
High School Diploma -
Bonanza High School
Some College (No Degree) - Sales, Merchandising, And Marketing
Waldorf College
Similar Profiles
DYLAN FINN-VOGTDYLAN FINN-VOGT
CNA at Star NursingCNA at Star Nursing
TIM WILSONTIM WILSON
Case Manager at Star NursingCase Manager at Star Nursing
Rayshika OverstreetRayshika Overstreet
Licensed Practical Nurse at Star NursingLicensed Practical Nurse at Star Nursing